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Video: Working with Recordings in Enghouse Interactive Quality Management Suite

Businesses of all sizes benefit from call recording and quality management software. Whether your company or contact center is using interaction recordings to improve customer service, increase productivity, comply with legal requirements, or resolve customer disputes, call recording and quality management software can bring many benefits to your business.

Enghouse Interactive Quality Management Suite offers the ability to live monitor calls, record on-demand, set triggers for recording, or record all calls. In addition, authorized users can export recordings for e-mail, linking to CRM records, or to attach recordings to other business systems.

View our tutorial video to learn how to export: call recordings, chain calls, and search results from the Web-based user interface of Enghouse Interactive Quality Management Suite.

To learn more about Quality Management Suite software or to request free evaluation software, contact your Enghouse Interactive account manager.

Published in call recording computer recording live monitoring quality management quality monitoring training