Skip to content →

Extract Actionable Insights

Understand Your Costs – React in Real-Time

 

Today is a new day – the realities of COVID-19 have changed the way your organization serves its customer and supports its employees. With the overnight transition to Work from Home (WFM), Remote Agents, widely diverging support requirements, unlimited intermixing of telecom, ISP’s and wireless providers to support your employees… how do you best manage the chaos?

Monitoring and managing all communications and infrastructure costs have NEVER been more essential for ensuring the ongoing viability of the organization, and for delivering the quality experience your customers and employees expect from your organization.

With this “instantaneous” transition to the new reality of digital infrastructures, decisions may have been made to ‘just get it done’ so that ongoing operations would be impacted as little as possible. Now, with most of that transformation in place, it’s time to investigate to see where some of those changes can be optimized. With an unlimited range of additional infrastructure and technology choices now available (TDM, IP, unified communications, cellular services, and even SpaceX’s Starlink ISP – coming online soon), achieving the optimal balance between expenditure and the business benefits they provide is more critical than ever.

Enterprise-wide operational analytics will help your organization to:

Identify Trends, Anomalies, Deviations or One-time Exceptions: either broadly to understand all cost impacts, or on a single, specific area

Easily Scale to meet all Analytical Requirements: from small single-site businesses to multi-site, globally dispersed multinational organizations across an unlimited number of providers and technologies

Undertake Comprehensive Analysis: with in-depth reporting, costing, and usage, both real-time and historical especially for services never used before to set new baselines and to determine what other services can or should be decommissioned

Run Ad Hoc or Regularly Scheduled Analyses: to quickly identify the root cause for one-time exceptions or deviations to expected cost or utilization trends

Optimize Service Levels: as a normal course of business, track quality of service (QoS), mean opinion scores (MoS), packet loss, latency, jitter, or overall network utilization, resource allocation, and performance for both wireline and wireless service the company uses or, conversely, provides to others

Be Able to Spot-check from Anywhere: with remote working or management continually moving around the organization, comprehensive call handling information must be accessible from any web browser on any device, at any time, including current or archived analyses

Simplify and Accelerate New Projects: quickly build business cases for new services, migrate to new technologies

Today, Microsoft controls the desktop… it’s become the preferred platform from which employees collaborate and system administrators operate – and will be for a long time coming.

So, what better time than now to ensure your analytical capabilities are intuitively integrated with, and accessible from, Microsoft Teams? Seamless integration with Microsoft Teams either through their app or as part of the overall service offering via API-based integration will help keep these focus areas top of mind to more efficiently and effectively manage your business.

Optimize Operations and Mitigate Your Risk with Actionable Insights.

Click Here to find out how.

Published in attendant console call handling call recording CCaaS Cloud-Based Contact Center Communications Center compliance contact center Contact Center Enterprise contact center optimization Contact Center Service Provider Contact Center Solutions credit union CTI Software customer experience customer service customer support digital transformation Enghouse Interactive Integration & Optimization Microsoft multi-tenant omni-channel Partner Programme Partners resources Service Provider Unified Communications Video Virtualization zz-General