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Featured Partner: Enabling Technologies

Skype is already a well-established voice, video channel in the personal lives of consumers, with approximately 370,000 minutes being spent on Skype calls every 60 seconds. The change is already becoming the next disrupter to the industry for voice, instant messaging (IM), video and chat and indicative of a significant shift in focus and strategy of “connect people everywhere.”

Enabling Technologies has over 1500 Lync/Skype for Business implementations and Enghouse Interactive has over 400 deployments on Skype for Business and growing.  With this experience, it’s hard to ignore the synergistic partnership and satisfied and more productive clients. The world of former Lync communications is available to all those hundreds of millions of Skype users, plus everyone else on endpoints with web access, federated networks, mobile devices, and so on. The multichannel-  especially video is now available for all of the enterprise.

With Enabling Technologies and Enghouse it is possible to balance the need to protect legacy investments while realizing the new business benefits of Skype for Business. Whatever your requirements or environment. Microsoft’s Skype for Business strategy is compelling for any organization, so if you’re considering taking the next step then contact us about how we can help you deliver a true unified communications enabled customer experience.

Imagine business processes going from Days to Minutes!  One University saw this drop in their Financial Aid question time to resolution! Northern Arizona University says “It has changed our contact center behavior because we have so much more visibility to what is going on.”  Enghouse and Enabling Technologies: Better Together!

*This post was sponsored by Enabling Technologies

 

 

Published in Contact Center Solutions

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