Five for Friday
It’s Friday again! There’s a chill in the air as Fall weather settles in around us, so grab a mug of hot apple cider and enjoy some contact center and customer service inspiration:
- How do you coach your employees to respond to customer complaints? How you respond to customer complaints can make or break the customer experience. The Return Customer blog offers The 7 Most Common Customer Complaints and How to Respond.
- At the Business is Personal blog, Mark Riffey discusses how to learn from customer feedback (even if it’s a little blustery) without taking the feedback to heart in the article “Customers: Not the enemy.”
- Looking for a few tricks and treats when it comes to customer service articles this week? Check out the Customer Service Carnivale at the People2People Service blog for some inspiration.
- The Job Interview & Career Guide offers an interesting look at answering the question “Why Do You Want To Work in Customer Service?” How would you answer this question? (Hat tip to the People2People Service Blog for this link.)
- Finally, are you doing what your customers love? Visit Service Quality Central to view a video clip of Tom Vander Well discussing the importance of surprising and delighting customers.
Hopefully these links will help inspire your customer service and contact center efforts this week. Need help with call recording and contact center optimization solutions? Give the Telrex team a call, we’re happy to help!