Speech analytics can help companies leverage customer interactions within the contact center and the enterprise. The entire enterprise can benefit from the interactions that occur everyday with your customer service teams and in call centers. However, the challenge is identifying “model calls” and the influences that can derail the customer experience.
Telrex has published a white paper, “Fixing ‘Broken Calls’ in the Contact Center,” where you can learn how to identify and fix less-than-ideal customer experiences.
>> Download the white paper to learn more.