Four for Friday
Another Friday is upon us! Malls are packed with holiday shoppers and the city is abuzz with the hustle and bustle of holiday activities. As we wrap up another week of business, take a few moments to enjoy some management and customer service inspiration:
- Paul Williams encourages managers with his article “Don’t Hog the Glory, Invest it Instead” at the MarketingProfs Daily Fix. Giving the gift of appreciation to those around you will come back to you.
- Bruce Temkin offers the “Customer Experience Reading List for Senior Executives” at the Experience Matters blog. Helping your management team understand the customer experience is one of the first steps to becoming a successful customer centric organization.
- Richard Abraham discusses the value of reducing distractions and focusing solely on people on the 1to1 blog. Abraham points out that removing distractions like cell phones and e-mail during a conversation sends a powerful message.
- Erin Hoffman provides 11 Ways to Increase Productivity in 2011 at the Call Center Cafe. From reducing clutter to leveraging technology, you and your colleagues can improve your efficiency and effectiveness in your daily activities.
What has inspired you this week? How are you leveraging the voice of the customer to improve your business? What are you doing to increase your employees’ engagement and improve efficiency?