It’s Friday! This week, I was struck by a few blog posts on topics related to the customer service and contact center industry. Grab a cup of coffee and enjoy the following posts:
- Tom Vander Well reflects on the question “We Can Record Calls. Now What Do We Do?“
- Michele McGovern discusses 4 Ways to Sound Better on Customer Contact News
- Michele also provides 6 Phrases that Quickly Calm Upset Customers on Customer Contact News
- Mitchell Gooze writes about Visual Indicators of Quality and how it relates to recognizing employees
What resources have inspired you this week? How are you helping your customer service reps provide better service? What are you doing to recognize employees?