Case Study: Global Pharmaceutical Organization

A US-based global pharmaceutical company chose Arc Solutions to improve staff productivity through a universal directory application and call handling solution. Installed on the newly selected Cisco unified communications platform, the organization sought to provide a uniform, professional service to callers while enabling staff to quickly and easily search for anyone in the company from their Cisco desk phone.

With the steady replacement of the existing telephony platforms with Cisco Unified Communication Manager clusters, the organization recognized the requirement for a global corporate directory, accessible from Cisco handsets, which would integrate with Microsoft Active Directory and support dialing across the company’s own network.

Following a successful pilot project at the organization’s headquarters, Arc was chosen to provide an integrated directory application for Cisco handsets, supporting the global Cisco Unified Communications Manager project. Arc developed a unique solution that integrates with Active Directory and delivers contact information to the Cisco IP phone set screens via an XML directory application. The staff found that the search functionality was intuitive, and immediately began using the application as soon as it was available on their phone, without requiring any training.

View the complete global pharmaceutical organization case study to learn how they benefited from the robust features from Arc Solutions.