CosmoCom Technology Provides the Pulse in HKBN’s “Service with Heart”

In a press release today, CosmoCom announced that Hong Kong Broadband Network  Limited (HKBN) has been utilizing the CosmoCall Universe all-in-one virtual contact center suite for their broadband subscriber customer service. The Customer Engagement team at HKBN offers a one-stop solution for customers, from telemarketing to handling billing and technical inquiries. CosmoCom’s advanced skills-based routing ensures that subscribers who call the direct-access hotline are quickly connected with the correct professional the first time, and that the specialist has the information required for a successful call.

HKBN is highly confident in their private bank style service and the CosmoCom technology that they have selected, so they launched a campaign across Hong Kong called “Service with a Heart” to promote their customer interaction philosophy. Whenever a HKBN subscriber calls a dedicated line, CosmoCall Universe interfaces with HKBN’s database and expedites calls originating from any registered phone number, saving the caller time and ensuring a superior customer experience.

“We hope to spread “Service with Heart” DNA to the whole company, and therefore, this campaign is not only an external, above-the-line marketing exercise, but a genuine action from the hearts of all our Talents. We promote excellence in our team and are confident that CosmoCom’s call center platform provides the technology to back that up. In addition, CosmoCom’s quality monitoring and reporting capabilities help us to keep standards high during and after calls.”

- Mr. Herman Pun, director – operations support of HKBN

View the complete press release or visit the CosmoCall Universe page to learn how your company can benefit from an all-in-one virtual contact center suite.