Today, Enghouse Interactive announced that three of its multi-channel contact center products have earned 2012 IP Contact Center Pioneer awards from TMC. The following Enghouse Interactive solutions earned IP Contact Center Pioneer awards:
- Syntellect Customer Interaction Management (CIM) 8.0 – an enterprise-class, multi-channel contact center solution for premise and virtual cloud deployments
- CosmoCom CosmoCall Universe – a multi-tenant IP contact center platform for public and private cloud applications
- Zeacom Communications Center (ZCC) 6.1 – a leading multimedia contact center solution for small- to mid-size businesses.
“We are extremely pleased that TMC has recognized the innovation we’ve implemented across our portfolio of contact center solutions. Between CIM, CosmoCall Universe and now ZCC, we offer a full spectrum of award-winning, premise and cloud-based contact center solutions to meet the needs of businesses of all sizes, both directly and indirectly through channels and service providers.”— Alex Black, CTO at Enghouse Interactive