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It’s All About Making Every Customer Interaction Count

Just this morning somebody asked me “So what do you like about the contact center space?” Its a question I have contemplated many a times.

For me the answer is simple — I love customers. Without customers companies wouldn’t exist. An integral part of any organization, a Contact Center is the primary avenue facilitating customer interaction between a business and their consumers to deliver a truly impeccable customer experience.

Did you know that 89% of consumers who experience poor service with your brand will leave for your competition? (ForresterOr that 82% say that getting their issue resolved quickly is the number 1 factor to a great customer experience? (LivePerson).

This is the challenge we at Enghouse Interactive give ourselves every day when we come to work.  How can we enhance our products and services to help our customers deliver excellent customer service and resolve their issues quickly and efficiently?

Today I extend that challenge to our customers. A challenge to reach out to your consumers, listen to them and then share that knowledge with us so we can further enhance our products and services. I invite you to ‘Make Every Customer Interaction Count.’

Make sure to check out our library of White Papers to learn about best practices used by Enghouse Interactive customers employing our unified communication contact center solutions.  I think you will also find our Case Studies to be quite insightful.

Published in contact center customer experience Customer Experience Management customer feedback customer service