Overcoming the Challenges of Mid-Market Contact Centers
Enghouse Interactive’s product director, J.R. Sloan, recently had an article published by CRM Magazine. The article, Overcoming the Challenges of Midmarket Contact Centers, discusses key priorities for mid-size businesses when seeking contact center solutions, including:
- Reliable solution
- Ease of installation
- Improved business reporting
- Affordable, robust solutions
The reality is that the “just right” solution does exist. Reasonable installations, reliability, and better reporting, all within budget, are possible for the midmarket. With due diligence, you can find the right fit and push aside the easy-to-find large or small contact center options that can pull you away from a well-fitting tailored option that will allow you flexibility in the longer term.
Enghouse Interactive offers solutions that address the needs of the mid-market contact center. Learn more about our contact center and interaction management solutions.