Mobile Mentor Deploys CosmoCall Universe

Australia-based Mobile Support Leader Improves Agent Productivity by 300% While Reducing Costs

Today, CosmoCom announced that Sydney-based Mobile Mentor has deployed the CosmoCall Universe virtual contact center suite to support their rapid growth as a leading provider of mobile phone customer support and mentoring. Mobile Mentor knew that supporting the growth of the mobile industry would require them to rethink their communications infrastructure. They required a flexible call center solution that could intergrate with their CRM system and provide new features like preview and predictive dialing along with robust reporting.

Mobile Mentor chose to implement a premise-based virtual contact center solution from CosmoCom. Working closely with CosmoCom to meet an aggressive roll-out schedule, Mobile Mentor’s project was completed ahead of schedule, and an ROI is expected within six months — two months ahead of an already optimistic plan.

“We selected CosmoCom with the idea that we could quickly implement and expand our contact center and integrate with NetSuite CRM while gaining new outbound capabilities and advanced reporting. The software and the team behind it exceeded our expectations. This has proved to be the most successful IT project on record.”

- Ross Skalecki, General Manager, Operations at Mobile Mentor Australia

View the complete press release, read the Mobile Mentor case study, or visit the CosmoCall Universe page for additional information.