On-Demand Webinars

Are you beginning to plan a multi-site contact center deployment or considering implementing a virtual contact center for your business? We have published two free online Web events that may help you with your planning processes:

“Best Practices for Planning a Multi-Site Call Center Deployment” provides insights into the benefits of virtual solutions in multi-site contact centers, the rate of adoption for such solutions, and key requirements. In this on-demand webinar, ContactBabel founder Steve Morrell shares key findings from ContactBabel’s operational review and Steve Kaish reveals best practices for achieving good results, with details of some successful migrations to virtual contact centers in both mid-size and large-size operations.

In “Do’s and Don’ts for Successful Virtual Contact Center Implementations,” CosmoCom’s Steve Kaish and Bruce Belfiore, CEO of call center assessment specialists BenchmarkPortal, help enterprises sort through things that should and shouldn’t be done when implementing a virtual contact center with practical advice on people, processes and technology to ensure virtual contact center success, including operational and technical best practices and common mistakes to avoid.

To learn more about how CosmoCom can help you deploy a unified all-IP contact center suite, contact your Enghouse Interactive representative or visit the CosmoCom Web site.