Customer satisfaction can be a moving target, making measurement even more challenging. Imagine this call in your contact center: “Thank you, you’ve been very helpful,…
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A new video has been published on Telrex’s web site featuring CallRex Workforce Management. The video, “Benefits of CallRex Workforce Management,” discusses how implementing a…
One CommentThe first full week in October marks Customer Service Week, an opportunity for us to step back and express our appreciation to our customers and…
Leave a CommentWe have published a new video featuring CallRex’s triggered call recording functionality. CallRex Call Recording software can be configured for full-time, on demand, or triggered…
Leave a CommentSpeech analytics technology can help companies leverage customer interactions within the call center and throughout the enterprise. The entire enterprise can benefit from customer interactions…
Leave a CommentCallRex Call Recording software now supports two types of call recording architectures on selected Cisco systems: recording via forked audio or packet sniffing. With forked…
Leave a CommentIn the past few weeks, there has been a lot of emphasis about preparing for the upcoming cold and flu season. Media outlets and the…
Leave a CommentToday, Call Centre Helper published a set of articles with perspectives on the benefits of an IP contact center. The article contributors include: Richard Snow…
5 CommentsThe Telrex Web site provides many different online resources for customers and resellers looking to enhance their investments in CallRex software. Many of the links…
Leave a CommentLast week, I wrote about hosted vs. on-premise call recording. One of the hosted IP phone providers that we work with is BroadSoft. CallRex software…
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