Today, Mila D’Antonio posted an article on the 1to1 Blog titled “Turn Up the Volume on Customer Listening.” In the article, D’Antonio provides strong examples…
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I recently came across an article on Call Center Cafe titled “Five Reasons for a Lack of Productivity.” The article outlines five top reasons for…
Leave a CommentToday I came across an article by John Jantsch of Duct Tape Marketing. The article, “How to Lose a Customer in 5 Ways,” points out…
Leave a CommentCompanies record their calls for many different reasons: for dispute resolution, regulatory compliance, to limit legal liability, and even increase security. In addition to these…
Leave a CommentCustomer satisfaction can be a moving target, making measurement even more challenging. Imagine this call in your contact center: “Thank you, you’ve been very helpful,…
Leave a CommentA new video has been published on Telrex’s web site featuring CallRex Workforce Management. The video, “Benefits of CallRex Workforce Management,” discusses how implementing a…
One CommentThe first full week in October marks Customer Service Week, an opportunity for us to step back and express our appreciation to our customers and…
Leave a CommentWe have published a new video featuring CallRex’s triggered call recording functionality. CallRex Call Recording software can be configured for full-time, on demand, or triggered…
Leave a CommentSpeech analytics technology can help companies leverage customer interactions within the call center and throughout the enterprise. The entire enterprise can benefit from customer interactions…
Leave a CommentCallRex Call Recording software now supports two types of call recording architectures on selected Cisco systems: recording via forked audio or packet sniffing. With forked…
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