Another “how-to” video clip has been posted on Telrex’s Web site. Today, we’re looking at creating Standards in CallRex Agent Evaluation. In CallRex Agent Evaluation,…
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Brendan B. Read, a senior contributing editor for TMCnet.com has posted the article, “Telrex Enhances Video Capture in CallRex Computer Recording Version 3.9.” Read begins…
Leave a CommentWe are pleased to announce the immediate availability of CallRex Computer Recording (formerly CallRex Multi-Media) version 3.9. The flexible desktop analytics software solution enables companies…
Leave a CommentMany contact centers today are seeking ways to minimize costs while ensuring high performance and customer satisfaction. Desktop monitoring software can help managers assess their…
One CommentAdding users and creating user profiles within CallRex Call Recording can be simple. To help you better understand CallRex software, a new video clip about…
Leave a CommentWe have continued to post more video “how-to” clips for CallRex Call Recording software. Today, I want to highlight the video on searching and retrieving…
Leave a CommentFor those wanting to learn more about CallRex Call Recording software, we have posted some new video “how-to” clips. Today, I wanted to highlight the…
Leave a CommentWe have recently posted new video demonstrations of the CallRex Call Recording software! A concise video clip detailing how to monitor and record agent telephone…
Leave a CommentWith Memorial Day just behind us, many companies are gearing up for the summer, working to shore-up staffing schedules while accommodating summer vacation requests and…
Leave a CommentWould you like to take a test drive of CallRex Call Recording software? Are you a reseller who needs a refresher course on workforce optimization…
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