CallRex Call Recording Software Used by Kindred to Document Calls and Monitor Call Center Success Kindred Partners provides business process co-sourcing support to customers, including…
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Hosted and Software as a Service (SaaS) solutions are becoming increasingly popular options for companies. But, the decision to move to a hosted solution is…
Leave a CommentCallRex Computer Recording software was designed to be flexible, allowing you to schedule Screen SnapShots and capture desktop activity based upon your business needs. In…
Leave a CommentTelrex is pleased to announce the immediate availability of an integration between CallRex Workforce Management software and Fonality’s PBXtra Call Center solution. With the integration,…
Leave a CommentWe have published another video demonstration for CallRex Computer Recording software. The newest video, “Installing and Deploying CallRex Computer Recording,” details the process of deploying…
Leave a CommentToday, I came across a great article by Rebecca Gibson on the Contact Center Pipeline Web site. The article, “Quality Monitoring: Back to Basics” discusses…
Leave a CommentIn June, Telrex announced version 3.9 of CallRex Computer Recording. The software package enables managers to live monitor computer desktops and capture desktop video during…
Leave a CommentTo help you better understand CallRex Agent Evaluation software, another video walk-through has been posted to Telrex’s Web site. Creating Evaluations in CallRex Agent Evaluation…
Leave a CommentAnother “how-to” video clip has been posted on Telrex’s Web site. Today, we’re looking at creating Standards in CallRex Agent Evaluation. In CallRex Agent Evaluation,…
Leave a CommentBrendan B. Read, a senior contributing editor for TMCnet.com has posted the article, “Telrex Enhances Video Capture in CallRex Computer Recording Version 3.9.” Read begins…
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