In anticipation of growth, the Town of Smyrna, DE added a Cisco Unified Communications Manager (CallManager) telephone system as well as CallRex’s call recording software…
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Evergreen Professional Recoveries implemented call recording software on their Inter-Tel 5000 system to improve customer service and to reduce disputes and legal liability. “Call recording…
Leave a CommentTelrex announced the availability of version 3.8 of CallRex Workforce Management software today. The software automates the workforce management experience, providing the scheduling and forecasting…
Leave a CommentKeany Produce implemented call recording software on their Mitel 3300 ICP system to improve customer service and identify key trends. “CallRex has allowed us to…
Leave a CommentCallRex Call Recording and Monitoring Software Utilized to Document Calls and Improve Customer Service Delivery Engineered Protection Systems (EPS) is a family-owned security firm in…
Leave a CommentCallRex Speech Analytics was featured today by senior contributing editor Brendan B. Read on TMCnet.com. Highlighting the ‘pay-as-you-go’ model for speech analysis, Mr. Read discusses…
Leave a CommentTelrex has announced the availability of ‘pay-as-you-go’ speech analytics consulting services. Now, companies can reap the benefits of speech analytics without having to purchase expensive…
Leave a CommentUpstate New York Transplant Services (UNYTS) is one of the leading organ procurement organizations in the United States. Headquartered in Buffalo, NY, UNYTS is the…
Leave a CommentUnited Supply Company utilizes ShoreTel IP telephone systems at seven separate sites throughout the eastern portion of the United States. Prior to implementing CallRex call…
Leave a CommentHealthy Mothers, Healthy Babies Coalition of Georgia (HMHB) has saved time through streamlined quality assurance processed using CallRex Call Recording software. Telrex’s solution closed off…
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