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PARTNER SPOTLIGHT: ConvergeOne

What’s new in the world of ConvergeOne?

So much is new. ConvergeOne has grown tremendously through acquisition more than doubling in size! Two major acquisitions, SPS and Arrow SI have played a large role in the ConvergeOne expansion. We now have 2100 employees in the company including 700 sales customer facing employees. In the ConvergeOne Customer Experience Team, there are over 50 people with “Customer Experience or Contact Center in their title. Another exciting announcement is that ConvergeOne just launched our initial public offering on the NASDAQ exchange (CVON). We are very proud and excited to say ConvergeOne is publicly traded and we are an over billion dollar company. We embrace this major milestone and are very encouraged about the future. ConvergeOne still participates and values industry events, which we think is important for the entire ConvergeOne ecosystem to keep a pulse on the industry. Ensuring we have the right solution for customers will always be at the ConvergeOne forefront!

What makes the Enghouse/ConvergeOne partnership so successful?

Historically C1 partnered with Enghouse because Enghouse filled a product gap. When we look at the marketplace and what our customers need, it makes Enghouse attractive by offering alternatives which contributes to a successful ConvergeOne/Enghouse partnership.

How do we help each other out when it comes to providing the best customer options?

When our sales teams identify an opportunity, ConvergeOne appreciates working side by side with our sales and technical folks to ensure the product is positioned properly. EI offers great demos and the follow EI is great. We both want to understand the customer and what their wants/needs are. We work really closely to ensure the customers sees the product and understands how it fits into their current or future plans.

What’s on the horizon for ConvergeOne?

We will be spending time in the marketplace helping to lead the market. Many customers are looking for where to go in terms of products and solutions and also their strategy. ConvergeOne will be part of that conversation, not only spending time and energy listening to thought leaders, but being a thought leader in the industry to help drive the strategy to our customers. We want to be sure to be a part of developing the future a few years out and play a role in plotting out the roadmap to get there. We will also be spending time talking about advanced applications and providing clarity in that space which is wide open right now. It will be important to talk through the “whys” and find the leaders that are traversing in the marketplace.

ConverrgeOne is spending our time developing strategies with our clients to make them leaders in their markets. Many customers are looking for a partner to help them understand different products and solutions that may help enhance their customers’ experience, or streamline their operations. ConvergeOne will be part of that conversation not only listening to our customers but by being a thought leader in the industry to help drive the strategy with our customers. We are a part of developing the future and we play a role in plotting out the strategic roadmap to get there. ConvergeOne is spending time talking about advanced applications and providing clarity in that space which can yield so many benefits for our clients. It is important to talk through the “whys” and find the leaders that are traversing in the marketplace.

ConvergeOne is one of the leading vendors in the US for customer experience solutions. This area is so important to ConvergeOne, that we’ve created a practice of in this domain. Within ConvergeOne we address customer experience/contact center and place a high value on assuring our customers are profitable.

Published in contact center Contact Center Solutions customer service Enghouse Interactive