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Partnering for CCaaS Success

Featuring the Gartner Magic Quadrant

for Contact Center as a Service

As you may have heard, Enghouse Interactive Contact Center: Service Provider (CCSP) powers two of the four leaders in the Gartner Magic Quadrant for Contact Center as a Service (CCaaS), Western Europe.

What is CCSP and how are our partners leveraging this platform to build their leading CCaaS solutions?

CCSP is a multi-tenant cloud delivery platform, purpose-built for service providers who leverage it to build, sell and operate ‘contact-center-as-a-service’ solutions for their prospects and customers. With CCSP, service providers can:

  • Expand into the CCaaS market space and create new revenue streams
  • Provide differentiated omni-channel cloud contact center solutions
  • Enjoy operational economies of scale with a carrier grade, multi-tenant architecture
  • Quickly onboard new customers with web accessible provisioning

CCSP allows our global network of partners to meet the needs of customers looking for strong cloud-based contact center solutions. Contact center’s today are looking to refresh their technology, which is often based on dated on-premise systems that are expensive to upgrade and operate. A cloud contact center solution, like those offered by our CCSP partners, allows the contact center to be more flexible, to more rapidly adopt new channels and features, to scale more easily and allows customers to pay for what they use out of operating expense budget.

We’re incredibly proud that our partner Orange Business Services is again recognized as a Leader in the Gartner Magic Quadrant for CCaaS.. Orange Business Services and Enghouse Interactive are long-standing partners. The carrier’s Flexible Contact Center (FCC) offering has been based on CCSP since its launch in 2008. Orange brings together the power of a global telecom operator and a large-scale service integrator to empower companies’ digital transformation. It relies on an extensive network, strong vendor management capabilities and a global footprint of infrastructure with which to provide CCaaS solutions to multiple countries for organizations seeking a “one-stop shop” for contact center services.

Gartner has recognized Orange Business Services as a Leader since the inception of the CCaaS Magic Quadrant for Western Europe in 2015.

To learn more about CCSP, Orange Business Services and for your copy of the Gartner Magic Quadrant for Contact Center as a Service , click here.

Published in zz-General