Plantronics announces certification and call control integration for Enghouse Communications Center for Microsoft Office 365
Two weeks ago Microsoft gathered their worldwide partners to their annual conclave, this time in Orlando at the aptly named Microsoft Ignite 2017. The week showcased some of the best of Microsoft and the wider partner community and in a flurry of announcements and presentations one stood out.
As the Contact Center industry is seeing an accelerating trend towards cloud deployments, Enghouse Interactive announced the introduction of their Communications Center for Microsoft Office 365. This new solution from Enghouse offers a multi-pronged roadmap to the cloud for new and existing customers in as much that Communications Center can be deployed as a hosted, hybrid or on-premise solution. Enghouse also announced a public cloud version of Communications Center, namely the Contact Center Service Provider solution.
Communications Center is a modular solution which includes: omnichannel contact center, operator attendant console, self-service IVR, call recording, and quality monitoring. You can add functionality to your requirements and budget dictate via by using Enghouse’ portfolio of integration components and tools.
Microsoft and Plantronics have a long-standing partnership and at Ignite we announced a number of exciting additions to our Office 365 certified portfolio such as being part of Microsoft’s MyAdvisor site and a new release of Plantronics Manager Pro. We are also very excited to announce that the Plantronics product portfolio has been tested and certified compatible with Enghouse Communications Center for Microsoft Office 365. Agents will find their workflow simplified with Plantronics as we are also pleased to announce our Call Control integration for Enghouse Communications Center, allowing for mute, answer and end calls directly from the headset or USB adapter. This data can be captured by the optional Plantronics Manager Pro service which identifies whether agents are engaging the mute or quick disconnect button, likewise, Contact Center managers will also appreciate being able to measure the protection from acoustic events afforded by Plantronics headsets and shown clearly in the Plantronics Manager Pro Acoustic Analysis suite.
Our joint customers can now deploy the industry-leading audio solutions from Plantronics across all parts of their organization and with our tools and integrations focus on maximizing their investment into Microsoft Office 365 while driving Customer success together with Enghouse and Plantronics.
For more information on Enghouse Communications Center for Microsoft Office 365 please click here.