Provide Prompt & Professional Service
What is the first impression that your customers and business partners get from calling your company? Are callers quickly and efficiently directed to the appropriate resources within your company, or do they have to ask to be redirected to the right extension? Are your operators equipped to provide prompt and professional service to every caller?
“Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.”- Kevin Stirtz, author
Advancements in technology — like the prevalence of smart phones and social media — have fundamentally changed how customers approach businesses. The bar has been raised for the speed and quality of interactions, and businesses are being forced to adapt in order to succeed.
Operator console solutions enable attendants to quickly and professionally manage and dispatch interactions to the correct end-points by leveraging existing technology to efficiently handle large call volumes, identify resource availability, and transfer relevant calls to the appropriate resource. Additionally, attendant consoles help staff meet corporate call answer service level goals.
Enghouse Interactive’s operator consoles help ensure that every customer and business associate receives consistently prompt service by combining superior call handling features with rich directory and presence information.