Sensée Selects CosmoCom

Today, CosmoCom announced in a press release that Sensée, the leading UK-based provider of home working strategies for the contact centre market, has selected CosmoCom to power their fully outsourced and homeworking-on-demand services, and to provide an exceptional customer experience. CosmoCom technology extends Sensée’s innovative homeworking-on demand service while providing their clients with greater flexibility and functionality.

After an extensive review of the market and rigorous testing, CosmoCall Universe was selected by Sensée. CosmoCall Universe is an all-in-one unified IP multi-media contact center solution that will provide Sensée’s outsourced contact center agents and their clients’ homeworkers with access to world-class contact center functionality regardless of their location. CosmoCom’s solution also provides Sensée with the ability to quickly deploy new agents and locations, and Sensée will enjoy fully-features call recording, monitoring, IVR, skills-based routing, and multi-media capabilities.

“Having the right infrastructure is of critical importance to us, it opens new doors and it gives us the framework to extend our own cloud-based service right into agent’s homes. With the flexible and scalable CosmoCom architecture, we can rest assured that we now have the technology to respond quickly and fulfill all our clients’ homeworking requirements.”

- Chris Colyer, Chief Technical Officer

View the complete press release, or visit the CosmoCall Universe page to learn how you can benefit from an IP contact center platform for unified customer communications.