Today, Syntellect announced a strategic CTI partnership with Oracle, the world’s most complete open, and integrated business software and hardware systems provider. The partnership will focus on each organization’s strengths, further establishing CT Connect as a proven, robust, and certified CTI solution for the Oracle E-Business Suite.
Oracle E-Business Customer Relationship Management (CRM) solution is an integrated set of applications that provides information-driven sales, service, and marketing. Its constituents, Oracle® Advanced Inbound Telephony and Advanced Outbound Telephony allow integration of telephony infrastructure with the contact centers.
Syntellect CT Connect for Oracle E-Business Suite provides integration between Oracle® Advanced Inbound Telephony and a wide variety of telephone switches found in the market.
As part of this partnership, Oracle and Syntellect will focus on building and certifying the adapter between the latest releases of CT Connect and Oracle E-Business Suite. Oracle already provides a pre-built and tested adapter for integrating the Oracle E-Business Suite R12 and Syntellect’s CT Connect 6.1 product line which enables the agents to quickly understand the context of the call through screen pops with relevant information about the current customer contact. Click-to-dial functionality allows agents to dial contacts out of the business applications with minimal clicks. All the customer interactions over the phone are also automatically logged.
View the complete press release, or visit the Syntellect CT Connect for Oracle E-Business Suite page for additional information.