Trends and Realities of Successful Organizations (Blog Series) Contact centers, using AI and UCaaS, drive better customer service perceptions, agent performance and improve overall outcomes.…
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AI, Teams UC and Video. Better Together to Optimize CX. Blog Series #1 of 4: New decade! New approach? Not necessarily… For some, it’s more of…
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AI Makes It Possible (Blog Series) Key Learnings from Kate Leggett and Steve Nattress Access the On-Demand Webinar Playback of “How AI-Enabled Super-Agents Improve CX”…
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AI Makes It Possible (Blog Series) Constant Learning Improves AI Recommendations Access the On-Demand Webinar Playback of “How AI-Enabled Super-Agents Improve CX” with Kate Leggett,…
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AI Makes It Possible (Blog Series) Access the On-Demand Webinar Playback of “How AI-Enabled Super-Agents Improve CX” with Kate Legget, Vice President and Principal Analyst Service Application…
Comments closedEnghouse Interactive Quality Management Suite features the ability to flag interaction recordings with relevant business information (account numbers, tag for follow-up, etc.). View our new tutorial video to learn how to create free-form or pre-defined flags for your users.
Leave a CommentIt was a busy week last week for Enghouse Interactive, and we wanted to share with you some of the exciting news highlights with you:…
Leave a CommentToday Enghouse Interactive announced the release of our next generation Quality Management Suite version 5.0. I wanted to take to the blogosphere to say a…
Leave a CommentEnghouse Interactive has partnered with ContactBabel to bring you the 2012 ContactBabel Decision Makers’ Guide. The following is an excerpt from the Guide discussing new customer…
Leave a CommentFrom call recording to quality monitoring, and workforce management, Telrex can help you improve your customer service, leverage your IP telephony investments, improve productivity, and…
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