AI Makes It Possible (Blog Series) Key Learnings from Kate Leggett and Steve Nattress Access the On-Demand Webinar Playback of “How AI-Enabled Super-Agents Improve CX”…
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AI Makes It Possible (Blog Series) Constant Learning Improves AI Recommendations Register for TOMORROW’s webinar (October 21st at 11:00 EDT) “How AI-Enabled Super-Agents Improve CX”…
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AI Makes It Possible (Blog Series) Register for our upcoming webinar on October 21st at 11:00 EDT, “How AI-Enabled Super-Agents Improve CX” with Kate Legget, Vice President…
Comments closedEnghouse Interactive Quality Management Suite features the ability to flag interaction recordings with relevant business information (account numbers, tag for follow-up, etc.). View our new tutorial video to learn how to create free-form or pre-defined flags for your users.
Leave a CommentIt was a busy week last week for Enghouse Interactive, and we wanted to share with you some of the exciting news highlights with you:…
Leave a CommentToday Enghouse Interactive announced the release of our next generation Quality Management Suite version 5.0. I wanted to take to the blogosphere to say a…
Leave a CommentEnghouse Interactive has partnered with ContactBabel to bring you the 2012 ContactBabel Decision Makers’ Guide. The following is an excerpt from the Guide discussing new customer…
Leave a CommentFrom call recording to quality monitoring, and workforce management, Telrex can help you improve your customer service, leverage your IP telephony investments, improve productivity, and…
Leave a CommentYour company’s everyday telephone conversations can be a treasure-trove of business information and training opportunities. If you’re using call recording software to capture conversations, you’re on…
Leave a CommentCall recordings can be used for many different purposes: resolving customer disputes, complying with regulations, increasing security, improving processes, or enhancing employee productivity. Employee training…
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