Tag Archives: agent evaluation

Quality Management Suite Video: Creating & Editing Users

Enghouse Interactive Quality Management Suite includes computer recording, agent evaluation, and call recording software. Designed with ease-of-use in mind, the Web-based user interface offers flexible user configuration and recording options. Administrators can manage the Quality Management Suite from any location, reducing overhead costs and simplifying system management. From the Quality Management Suite user interface, administrators [...]

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Fall Partner Incentives

Our partner incentive program was so popular, that we’ve decided to extend it into the Fall! For a limited time, we are offering you the opportunity to grow your Enghouse Interactive Quality Management Suite (formerly CallRex) sales. The special incentives are available to authorized partners in the North American, Caribbean and Latin American (CALA) regions. Contact [...]

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Quality Management Suite Supports Cisco Business Edition 6000

IP Call Recording and Quality Management Solution for Cisco Unified Communications Business Edition 6000 It is now even easier for you to deploy Enghouse Interactive Quality Management Suite (formerly CallRex) software within a virtualized environment! Our ready-to-deploy Quality Management Suite VMWare OVA template for the Cisco Unified Communications Business Edition 6000 (BE 6000) meets all [...]

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Grow your Sales with Quality Management Suite

Are you looking for ways to increase your IP telephone sales? Have you maximized your quality management potential?

For a limited time, we are offering you the opportunity to grow your Enghouse Interactive Quality Management Suite (formerly CallRex) sales.

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Quality Management Suite Web Event

Yesterday my colleagues and I hosted a public Web event where we discussed and demonstrated the new features of Enghouse Interactive Quality Management Suite (formerly CallRex) version 5.0. Were you able to join us? If you were unable to attend the event, or would like to view the presentation again, you’re in luck! Click here to [...]

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Next Generation of the Quality Management Suite

Today Enghouse Interactive announced the release of our next generation Quality Management Suite version 5.0. I wanted to take to the blogosphere to say a few words (okay, more than a few) that the usual press release format doesn’t really allow me to get away with. This release and the subsequent releases leading up to it has [...]

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Are Smaller Companies Exposed from a Lack of Call Recording?

Most people are familiar with the message “This call may be monitored or recorded for quality assurance or training purposes.” It is seemingly ever present when you call into the contact center for any large company. But call into a smaller company and you are unlikely to hear it. Why is that?

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Interaction Recording

Enghouse Interactive has partnered with ContactBabel to bring you the 2012 ContactBabel Decision Makers’ Guide. The following is an excerpt from the Guide discussing new customer service media channels for contact centers. For the past decade, there has been increasing desire within contact centers to improve upon customer satisfaction and experience, in order to keep customers loyal [...]

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Achieving Your Business Goals

The New Year often inspires us to start fresh, reassess and refocus, or reboot. Lists of resolutions abound! As it usually trends, many businesses use the new calendar (or fiscal) year to build a resolution list of their own. The common denominators on these lists often include worthwhile objectives to be more efficient, provide higher levels of service, and build stronger business relationships.

The good news is that a great number of companies in several industries may be closer to achieving their goals than they realize. Some companies have the solution already in-house!

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How Are You Using Customer Conversations?

Your company’s everyday telephone conversations can be a treasure-trove of business information and training opportunities. If you’re using call recording software to capture conversations, you’re on the right path to tapping the information within each call. There are many different ways that you can leverage your daily customer interactions, including: Create a call library that highlights [...]

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