Tag Archives: Arc Solutions

EMEA Partner Programme – Investing in Our Partners. Are you one of them?

As an organisation, Enghouse Interactive is continuously growing, acquiring and being innovative with our solutions, therefore we need partners that follow the same strategy and path. This week we were pleased to announce the official launch of our new EMEA Partner Programme. The programme comprises a select group of Enghouse Interactive partners, who buy-in to the company’s strategic vision [...]

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Introducing Arc Pro v6

Today, Enghouse Interactive unveiled the newest version of its professional attendant operator console, Arc Pro Attendant Console version 6. Boasting a range of new capabilities, Arc Pro delivers enterprise-level scalability, enhanced virtualization support, improved ease-of-use, and updated industry compatibility. With Arc Pro, companies can boost efficiency and productivity while helping operators provide a better customer experience.

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Arc Solutions/Enghouse Interactive at Cisco Live 2012

We are now counting down the days and finishing off final preparation for Cisco Live in London at the Excel, January 31st – February 2nd 2012. Cisco Live is Cisco’s flagship technology, training and networking event for their ever growing and influential customer base. At the heart of the conference is “World of Solutions”, an [...]

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Enghouse Interactive Products are Virtually Ready

Please forgive the play on words, but if I captured your attention with my underwhelming title, then “mission accomplished.” Server virtualization technologies continue to be a major trend in enterprise IT and the benefits extend to interaction management and the contact center. The key value propositions for server virtualization are increased utilization of hardware resources, [...]

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Case Study: University of Wolverhampton

Enabling the University of Wolverhampton to Deliver Exceptional Customer Service The University of Wolverhampton, located across the West Midlands and Shorpshire in the United Kingdom, has eight academic schools and cross-disciplinary research centers and institutes. As a place of knowledge and innovation, the University plays a critical role in the region’s economic and cultural development. [...]

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Arc Premium Release 5.1.3

Today, Arc Solutions unveiled Arc Premium release 5.1.3, which includes powerful new features for the market-leading Arc Premium software for Cisco Unified Communications Manager. Arc Premium version 5.1.3 is the latest version of Arc’s enhanced professional operator center and interactive management software. The latest version of Arc Premium builds upon valuable features like live presence [...]

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Arc Solutions Launches Call Recording at Cisco Live, Melbourne

Today, Arc Solutions launched Arc Call Recording for the Asia Pacific region at Cisco Live Melbourne. Cisco Live Melbourne runs from March 29th through April 1st at the Melbourne Convention and Exhibition Centre, and Arc Solutions will be demonstrating the Arc product portfolio in booth WE15. Companies throughout Asia Pacific can take advantage of Arc [...]

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Case Study: The Critical National Infrastructure Authority (CNIA)

The Critical National Infrastructure Authority (CNIA) is the government authority tasked with the protection and security of Abu Dhabi’s vital assets and infrastructure. Working with the Abu Dhabi Executive Council, CNIA helps develop and implement security and regulatory policies to ensure the protection of Abu Dhabi’s infrastructure and promote economic stability. CNIA employs over 4,000 [...]

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Visit Arc Solutions at Enterprise Connect

Will you be attending the Enterprise Connect conference in Orlando, FL  on February 28-March 3, 2011? Arc Solutions will be exhibiting in the Cisco booth (#1001) throughout the event, and we would love to connect with you! Our staff will be on hand to show you how our interaction management solutions are transforming businesses worldwide. [...]

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Arc Solutions Showcases Unified Communications Applications at Cisco Live

Today, Arc Solutions announced that the company will showcase the latest in collaboration applications at Cisco Live Europe on January 31 – February 3 at the ICC London ExCel. Arc Solutions is a leading Cisco unified communications developer, and will be exhibiting in stand E1 at Cisco Live London. Live demonstrations of Arc’s powerful portfolio [...]

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