Tag Archives: attendant console

First Impressions Count

At Enghouse Interactive, we believe that your operators and your telephone system act as the front door to your business. Often, a customer’s first impression of your organization is over the telephone. Which impressions are you leaving with your customers?

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Spring Into Sales With Arc Pro

Are you looking to grow your operator console sales? For a limited time, Enghouse Interactive is offering you the opportunity to cultivate your Arc Pro Attendant Console sales. The special incentives are available to Arc Certified partners in the North American, Caribbean and Latin American (CALA) regions.

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Introducing Arc Pro v6

Today, Enghouse Interactive unveiled the newest version of its professional attendant operator console, Arc Pro Attendant Console version 6. Boasting a range of new capabilities, Arc Pro delivers enterprise-level scalability, enhanced virtualization support, improved ease-of-use, and updated industry compatibility. With Arc Pro, companies can boost efficiency and productivity while helping operators provide a better customer experience.

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Award-Winning Interaction Management Solutions

When you’re evaluating interaction management solutions, consider products that are highly regarded in the marketplace. In the past year, the Enghouse Interactive product portfolio has received multiple awards, including: 2012 Speech Technology Excellence Award: Enghouse Interactive Communications Portal 2012 IP Contact Center Pioneer Awards: Syntellect Customer Interaction Management (CIM), CosmoCom CosmoCall Universe, Zeacom Communications Center [...]

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Spark Sales with Enghouse Interactive

Are you looking to add some spark to your console sales? For a limited time, Enghouse Interactive is offering you the opportunity to fire up your Arc Premium operator console sales. The special incentives are available to authorized resellers in the North American and Caribbean and Latin America (CALA) regions. Contact your Enghouse Interactive account manager to learn more.

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The “New” Brand You Probably Already Know

In recent months, you have probably seen Enghouse Interactive mentioned in various articles and white paper offerings. But you may be saying to yourself, “who or what is Enghouse Interactive?” The name may be new, but chances are that you already know one or more of the interaction management brands that make up Enghouse Interactive. This article will provide a high-level view of the who, what and why behind the new brand you probably already know.

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Provide Prompt & Professional Service

Operator console solutions enable attendants to quickly and professionally manage and dispatch interactions to the correct end-points by leveraging existing technology to efficiently handle large call volumes, identify resource availability, and transfer relevant calls to the appropriate resource. Additionally, consoles help staff meet corporate call answer service level goals.

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Pure IP Operator Console Option for Avaya CS1000

Enghouse Interactive, developer of the most comprehensive portfolio of interaction management solutions, announced the availability of Intuition Acclaim 5.2, the latest in the Datapulse line of leading console and directory applications for Avaya PBXs. The latest release adds direct IP connectivity for Avaya CS1000 plus a number of new and enhanced features, including click to dial and extended support for Microsoft Lync and other Microsoft products.

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Arc Solutions Expands Middle East and Africa Business

Today, Arc Solutions announced that it has continued to expand its reach across Middle East and Africa with its portfolio of software tools that improve communication across the enterprise. Analysts predict that the Middle East unified communications market is expected to reach over $200 million over the next 4 years. In order to help fulfill [...]

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Willamette Educational Services District Improves Service and Productivity

Today, Arc Solutions announced that Willamette Educational Services District (WESD) has selected Arc Solutions to improve the call answering service that it provides to local school districts. Willamette Educational Services District is one of 20 education service districts serving Oregon’s 36 counties, and aims to provide high quality and cost effective services to the districts [...]

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