Tag Archives: call recording

Businesses Are Failing to Measure or Monitor Customer Service Quality – Make sure you’re not one of them!

Our latest new survey from Enghouse Interactive polling the views of more than 200 senior employees in UK organisations reveals that many businesses are struggling to define quality customer service delivery, and thanks to cost and integration challenges, often failing to implement the necessary recording, monitoring and analytics tools to deliver it. Research highlights lack [...]

Continue Reading

Success Story: Strathmore’s Who’s Who

When Strathmore’s Who’s Who looked to update their hosted telephony solution, which included call recording functionality, they turned to Chris Goodwin at New Age Communications in New York. Chris recommended that Strathmore’s move to an on-premise telephony platform and Enghouse Interactive Call Recording software. ”The Enghouse Interactive Call Recording solution was cost effective and the people [...]

Continue Reading

Quality Management Suite Video: Flagging Interaction Recordings

Enghouse Interactive Quality Management Suite features the ability to flag interaction recordings with relevant business information (account numbers, tag for follow-up, etc.). View our new tutorial video to learn how to create free-form or pre-defined flags for your users.

Continue Reading

Video: Working with Recordings in Enghouse Interactive Quality Management Suite

Businesses of all sizes benefit from call recording and quality management software. Whether your company or contact center is using interaction recordings to improve customer service, increase productivity, comply with legal requirements, or resolve customer disputes, call recording and quality management software can bring many benefits to your business. Enghouse Interactive Quality Management Suite offers the [...]

Continue Reading

Quality Management Suite Video: Creating & Editing Users

Enghouse Interactive Quality Management Suite includes computer recording, agent evaluation, and call recording software. Designed with ease-of-use in mind, the Web-based user interface offers flexible user configuration and recording options. Administrators can manage the Quality Management Suite from any location, reducing overhead costs and simplifying system management. From the Quality Management Suite user interface, administrators [...]

Continue Reading

Fall Partner Incentives

Our partner incentive program was so popular, that we’ve decided to extend it into the Fall! For a limited time, we are offering you the opportunity to grow your Enghouse Interactive Quality Management Suite (formerly CallRex) sales. The special incentives are available to authorized partners in the North American, Caribbean and Latin American (CALA) regions. Contact [...]

Continue Reading

Quality Management Suite Supports Cisco Business Edition 6000

IP Call Recording and Quality Management Solution for Cisco Unified Communications Business Edition 6000 It is now even easier for you to deploy Enghouse Interactive Quality Management Suite (formerly CallRex) software within a virtualized environment! Our ready-to-deploy Quality Management Suite VMWare OVA template for the Cisco Unified Communications Business Edition 6000 (BE 6000) meets all [...]

Continue Reading

Partners Can Take a SIP of Call Recording on Cisco

Hey Cisco partners! Did you know that the Enghouse Interactive Call Recording product is included in Cisco’s Solution Incentive Program (SIP)? The Solution Incentive Program offers qualified resellers the opportunity to take advantage of special pricing when selling solutions that integrate partner offerings, like Enghouse Interactive Call Recording, with Cisco technology. This could be the [...]

Continue Reading

Quality Management Suite Tutorial: Power User Functionality

Version 5.0 of the Enghouse Interactive Quality Management Suite (formerly CallRex) features a unified user interface, offering access to Call Recording, Agent Evaluation, and Computer Recording functionality. The streamlined user interface provides easy-to-use Web-based access to reports, interaction recordings, and evaluation capabilities within a single interface.

View our new tutorial video to learn how to initiate, search, and playback recordings from the intuitive Enghouse Interactive Quality Management Suite user interface:

Continue Reading

Grow your Sales with Quality Management Suite

Are you looking for ways to increase your IP telephone sales? Have you maximized your quality management potential?

For a limited time, we are offering you the opportunity to grow your Enghouse Interactive Quality Management Suite (formerly CallRex) sales.

Continue Reading