Tag Archives: CallRex Call Recording

Partners Can Take a SIP of Call Recording on Cisco

Hey Cisco partners! Did you know that the Enghouse Interactive Call Recording product is included in Cisco’s Solution Incentive Program (SIP)? The Solution Incentive Program offers qualified resellers the opportunity to take advantage of special pricing when selling solutions that integrate partner offerings, like Enghouse Interactive Call Recording, with Cisco technology. This could be the [...]

Continue Reading

Quality Management Suite Web Event

Yesterday my colleagues and I hosted a public Web event where we discussed and demonstrated the new features of Enghouse Interactive Quality Management Suite (formerly CallRex) version 5.0. Were you able to join us? If you were unable to attend the event, or would like to view the presentation again, you’re in luck! Click here to [...]

Continue Reading

Next Generation of the Quality Management Suite

Today Enghouse Interactive announced the release of our next generation Quality Management Suite version 5.0. I wanted to take to the blogosphere to say a few words (okay, more than a few) that the usual press release format doesn’t really allow me to get away with. This release and the subsequent releases leading up to it has [...]

Continue Reading

Call Recording for Small Businesses

Previously, I posted the article “Are Smaller Companies Exposed from a Lack of Call Recording?” The following is part two, discussing how smaller businesses may benefit from adding call recording capabilities. Improve Training & Customer Service Delivery Beyond minimizing vulnerabilities, call recording can and should be a tool to improve the quality of customer interactions. [...]

Continue Reading

Are Smaller Companies Exposed from a Lack of Call Recording?

Most people are familiar with the message “This call may be monitored or recorded for quality assurance or training purposes.” It is seemingly ever present when you call into the contact center for any large company. But call into a smaller company and you are unlikely to hear it. Why is that?

Continue Reading

CallRex Quality Management Suite Version 4.3

Today, we announced our latest release of the CallRex Quality Management Suite, version 4.3. We are particularly proud of this release, as we see this as an essential milestone for us is due to the breadth of the content we have added and the extent of the additional value our product suite delivers to customers. Not only have we made enhancements to some existing features but we’ve built in all new critical business functionality. We have invested in and improved the CallRex Quality Management Suite as the demands of the market have changed and the needs of our customers shift as they grow.

Continue Reading

CallRex Call Recording Completes Qualification Testing for Microsoft Lync

Today, Enghouse Interactive announced the completion of testing by Microsoft Corp. to qualify CallRex Call Recording software on Microsoft Lync 2010. The Microsoft Lync ISV Qualification Program is a rigorous testing process for Independent Software Vendors developing solutions for use with Microsoft Lync 2010.

Continue Reading

Interaction Recording

Enghouse Interactive has partnered with ContactBabel to bring you the 2012 ContactBabel Decision Makers’ Guide. The following is an excerpt from the Guide discussing new customer service media channels for contact centers. For the past decade, there has been increasing desire within contact centers to improve upon customer satisfaction and experience, in order to keep customers loyal [...]

Continue Reading

Announcing CallRex Call Recording Version 4.2

Enghouse Interactive, provider of the CallRex™ suite of IP call recording and contact center optimization solutions, announced the release of version 4.2 of CallRex Call Recording™ software. Features included in version 4.2 are focused on bringing enterprise-ready quality management solutions to companies using Microsoft Lync as their unified communications solution.

Continue Reading

Achieving Your Business Goals

The New Year often inspires us to start fresh, reassess and refocus, or reboot. Lists of resolutions abound! As it usually trends, many businesses use the new calendar (or fiscal) year to build a resolution list of their own. The common denominators on these lists often include worthwhile objectives to be more efficient, provide higher levels of service, and build stronger business relationships.

The good news is that a great number of companies in several industries may be closer to achieving their goals than they realize. Some companies have the solution already in-house!

Continue Reading