Enghouse Interactive has partnered with ContactBabel to bring you the 2012 ContactBabel Decision Makers’ Guide. The following is an excerpt from the Guide discussing new customer service media channels for contact centers. For the past decade, there has been increasing desire within contact centers to improve upon customer satisfaction and experience, in order to keep customers loyal [...]
Today, we announced in a press release that our products have won in multiple categories of the Customer Interaction Solutions Magazine 2011 Product of the Year Awards. The awards publicly recognize Enghouse Interactive’s leadership in the areas of premise- and cloud-based contact center, call recording, unified communications and collaboration solutions. “We selected Enghouse Interactive products [...]
From call recording to quality monitoring, and workforce management, Telrex can help you improve your customer service, leverage your IP telephony investments, improve productivity, and adhere to industry regulations. View the Telrex product overview to learn more about our call recording and monitoring, quality management, computer recording, and workforce management offerings: >> View the video now.
Have you taken a look at CallRex software lately? Earlier this year, Telrex released CallRex version 4.0. A major step forward for the CallRex product family, CallRex 4.0 delivers an improved user experience, streamlined administration, expanded technology support, and enhanced security.
Today, we announced expanded support for Microsoft Lync Server 2010. The release expands upon our long-established commitment to deliver contact center optimization solutions for Microsoft unified communications environments. Using our CallRex software, companies can take advantage of affordable call recording and workforce optimization solutions in a mixed PBX environment, while also realizing the benefits of [...]
If you missed Telrex’s recent Web event, the archived video is now available online. The edited video features a tour of the CallRex Quality Management Suite, which includes call recording, agent evaluation, and computer recording software in a single package. CallRex version 4.0 features a Web-based user interface, streamlined administration, expanded technology support, and expanded [...]
I wanted to take a moment to give a brief update on the Telrex product plans for this year. There are some exciting new plans in place for 2011 that I thought I would share. In June of 2010, Telrex became a member of the Enghouse Systems Limited family of global technology solutions. The significance [...]
You’re Invited to Join Telrex for a Complimentary Webinar February 10, 9:00 a.m. Pacific / 12:00 p.m. Eastern Are you getting the most from your workforce? Optimize the resources you have with the most cost effective quality management solution available. You are invited to an introduction of the next generation of quality management software from [...]
Telrex is pleased to announce the availability of version 4.0 of CallRex Call Recording™ and CallRex Computer Recording™. The release of version 4.0 delivers an improved user experience, streamlined administration, expanded technology support, and enhanced security. Featuring a web-based user interface, CallRex version 4.0 has an improved user interface and expanded support for client-side environments. [...]
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