One of the world’s leading facilities management companies, City Facilities Management recently implemented Enghouse Interactive’s Communications Center and Quality Management Suite to support the critical…
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This week the Enghouse Interactive team is attending the Microsoft Worldwide Partner Conference in Washington, D.C. Our team is turning up the tunes and will be promoting a strong playlist of partner successes and product demos. Visit booth 221 at WPC to join the “Enghouse Party” throughout the show.
Leave a CommentWhen Strathmore’s Who’s Who looked to update their hosted telephony solution, which included call recording functionality, they turned to Chris Goodwin at New Age Communications…
Leave a CommentToday, CosmoCom announced in a press release that Sensée, the leading UK-based provider of home working strategies for the contact centre market, has selected CosmoCom to power…
Leave a CommentIn an effort to optimize the customer experience, Metro Bank chose to implement Syntellect Communications Portal (SCP) as their interactive voice response (IVR) platform. As a start-up organization, Metro Bank sought a solution that supports strong authentication technologies, and that would flexibly scale with their business needs.
One CommentEnabling the University of Wolverhampton to Deliver Exceptional Customer Service The University of Wolverhampton, located across the West Midlands and Shorpshire in the United Kingdom,…
Leave a CommentWith more than 40 million subscribers on its GSM network, Smart Communications, Inc. (SMART) is the Philippines’ leading wireless service provider. SMART fully upgraded their 1,200 seat multi-site customer contact center from a collection of legacy technologies that were no longer meeting their business needs to a CosmoCom-powered next generation contact center solution delivered by ePLDT – Unified Contact Center Plus (UCCP).
Leave a CommentAir Products Medical division helps improve the quality of life of some 325,000 respiratory patients worldwide. They chose BT NGCC as their global contact center…
Leave a CommentIn a press release today, CosmoCom announced that Hong Kong Broadband Network Limited (HKBN) has been utilizing the CosmoCall Universe all-in-one virtual contact center suite…
Leave a CommentNorth Shore Credit Union selected Syntellect Communications Portal (SCP) for their IVR platform. With comprehensive support for industry standards, SCP enables NSCU to leverage its investment in Temenos banking software while also offering flexibility for future business growth.
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