Enghouse Interactive

The New Year often inspires us to start fresh, reassess and refocus, or reboot. Lists of resolutions abound! As it usually trends, many businesses use the new calendar (or fiscal) year to build a resolution list of their own. The common denominators on these lists often include worthwhile objectives to be more efficient, provide higher levels of service, and build stronger business relationships.

The good news is that a great number of companies in several industries may be closer to achieving their goals than they realize. Some companies have the solution already in-house!

Our developers have been quite busy lately, completing third party interoperability testing with Cisco Unified Communications Manager – Enterprise version 8.5, and internally testing CallRex version 4.1 against Avaya Application Enablement Services (AES) version 4.2. Cisco CallRex Call Recording version 4.1 has recently passed interoperability testing with Cisco Unified Communications Manager – Enterprise version 8.5. [...]

If you missed Telrex’s recent Web event, the archived video is now available online. The edited video features a tour of the CallRex Quality Management Suite, which includes call recording, agent evaluation, and computer recording software in a single package. CallRex version 4.0 features a Web-based user interface, streamlined administration, expanded technology support, and expanded [...]

Telrex is pleased to announce the availability of version 4.0 of CallRex Call Recording™ and CallRex Computer Recording™. The release of version 4.0 delivers an improved user experience, streamlined administration, expanded technology support, and enhanced security. Featuring a web-based user interface, CallRex version 4.0 has an improved user interface and expanded support for client-side environments. [...]

Dispute resolution. Customer service. Complying with regulations. Training employees. Maximizing revenues and resources. As a business owner and supervisor, you have a lot on your plate! Whether you’re running a small company or managing a large contact center, your business can benefit from contact center and workforce optimization products. “We thought that we were just [...]

Today, Arc Solutions announced the availability of Arc Call Recording, an IP-based call recording and monitoring solution. Call recording and monitoring technology enables businesses to maintain consistent standards and improve customer service delivery. Arc Call Recording records and monitors telephone calls from anywhere on the network and runs on Microsoft Windows servers. Featuring an innovative [...]

Are you a telephony reseller looking for ways to add value to your customers’ IP telephone installation? Are you an end-user considering the benefits of recording and monitoring telephone calls in your contact center? Telrex is here to help! Our account representatives are regularly hosting online demonstrations and discussions to help you understand how you [...]

Happy New Year! As we begin 2010, many people and organizations are setting goals for the new year. Effective goal setting requires us to step back and assess our current situation: where have we come from and defining what we want to achieve in the future. It is important that everyone have a baseline understanding [...]

CallRex Computer Recording software was designed to be flexible, allowing you to schedule Screen SnapShots and capture desktop activity based upon your business needs. In an effort to help you better understand our desktop analytics solution, we have put together another overview video. The video, “CallRex Computer Recording Settings,” offers viewers a quick tour of [...]

We have published another video demonstration for CallRex Computer Recording software. The newest video, “Installing and Deploying CallRex Computer Recording,” details the process of deploying the CallRex Desktop Agent. The CallRex Desktop Agent collects information from the user’s computer and sends the data to the CallRex Server and enable live monitoring capabilities. The Desktop Agents [...]