Tag Archives: computer recording

Video: Working with Recordings in Enghouse Interactive Quality Management Suite

Businesses of all sizes benefit from call recording and quality management software. Whether your company or contact center is using interaction recordings to improve customer service, increase productivity, comply with legal requirements, or resolve customer disputes, call recording and quality management software can bring many benefits to your business. Enghouse Interactive Quality Management Suite offers the [...]

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Quality Management Suite Video: Creating & Editing Users

Enghouse Interactive Quality Management Suite includes computer recording, agent evaluation, and call recording software. Designed with ease-of-use in mind, the Web-based user interface offers flexible user configuration and recording options. Administrators can manage the Quality Management Suite from any location, reducing overhead costs and simplifying system management. From the Quality Management Suite user interface, administrators [...]

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Fall Partner Incentives

Our partner incentive program was so popular, that we’ve decided to extend it into the Fall! For a limited time, we are offering you the opportunity to grow your Enghouse Interactive Quality Management Suite (formerly CallRex) sales. The special incentives are available to authorized partners in the North American, Caribbean and Latin American (CALA) regions. Contact [...]

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Quality Management Suite Supports Cisco Business Edition 6000

IP Call Recording and Quality Management Solution for Cisco Unified Communications Business Edition 6000 It is now even easier for you to deploy Enghouse Interactive Quality Management Suite (formerly CallRex) software within a virtualized environment! Our ready-to-deploy Quality Management Suite VMWare OVA template for the Cisco Unified Communications Business Edition 6000 (BE 6000) meets all [...]

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Quality Management Suite Tutorial: Power User Functionality

Version 5.0 of the Enghouse Interactive Quality Management Suite (formerly CallRex) features a unified user interface, offering access to Call Recording, Agent Evaluation, and Computer Recording functionality. The streamlined user interface provides easy-to-use Web-based access to reports, interaction recordings, and evaluation capabilities within a single interface.

View our new tutorial video to learn how to initiate, search, and playback recordings from the intuitive Enghouse Interactive Quality Management Suite user interface:

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Grow your Sales with Quality Management Suite

Are you looking for ways to increase your IP telephone sales? Have you maximized your quality management potential?

For a limited time, we are offering you the opportunity to grow your Enghouse Interactive Quality Management Suite (formerly CallRex) sales.

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Quality Management Suite Web Event

Yesterday my colleagues and I hosted a public Web event where we discussed and demonstrated the new features of Enghouse Interactive Quality Management Suite (formerly CallRex) version 5.0. Were you able to join us? If you were unable to attend the event, or would like to view the presentation again, you’re in luck! Click here to [...]

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Achieving Your Business Goals

The New Year often inspires us to start fresh, reassess and refocus, or reboot. Lists of resolutions abound! As it usually trends, many businesses use the new calendar (or fiscal) year to build a resolution list of their own. The common denominators on these lists often include worthwhile objectives to be more efficient, provide higher levels of service, and build stronger business relationships.

The good news is that a great number of companies in several industries may be closer to achieving their goals than they realize. Some companies have the solution already in-house!

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CallRex Completes Interoperability Testing

Our developers have been quite busy lately, completing third party interoperability testing with Cisco Unified Communications Manager – Enterprise version 8.5, and internally testing CallRex version 4.1 against Avaya Application Enablement Services (AES) version 4.2. Cisco CallRex Call Recording version 4.1 has recently passed interoperability testing with Cisco Unified Communications Manager – Enterprise version 8.5. [...]

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Take a Tour: CallRex Quality Management Suite

If you missed Telrex’s recent Web event, the archived video is now available online. The edited video features a tour of the CallRex Quality Management Suite, which includes call recording, agent evaluation, and computer recording software in a single package. CallRex version 4.0 features a Web-based user interface, streamlined administration, expanded technology support, and expanded [...]

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