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Tag: Contact Babel

Why integrating your CRM and telephony system is essential for improving customer service

Consumers today expect a personalised service that recognises and values them, however they make contact. As part of this, they want organisations to use the…

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Putting Customers First in the New Digital World – How Firstline Workers Can Help Make it Happen

The move to digital is an urgent priority for business leaders as they strive to drive operational efficiencies and competitive edge. But for those working…

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