2020 has been a year of unparalleled upheaval and disruption, due to COVID-19. The impacts have been far-reaching, with companies’ ability to deliver customer experience…
Comments closedTag: contact center operations
It’s Not an Option – It’s Expected (Blog Series) Register for our upcoming webinar “When, How and Why Customers Self-Help” with Steve Morrell, Managing Director and Principal Analyst…
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Most customer service operations are on a relentless march towards omnichannel. Although digital is the way forward, no business should roll out new digital channels…
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It may come as a surprise that Enghouse Interactive is involved with wedding planning. However, most young women dream of the day they get to put…
Leave a CommentEnghouse Interactive has partnered with ContactBabel to bring you the 2013 ContactBabel Decision Makers’ Guide. The following is an excerpt from the Guide discussing Alternative Contact Center Models.
2 CommentsEnghouse Interactive announced today the release of Communications Portal v9.0 (formerly Syntellect Communications Portal / Envox Communications Development Platform). A continuing evolution of the customer self-service experience, the latest release of this industry-leading IVR platform offers new features and improved performance and density, empowering organizations to create dynamic and flexible automated voice solutions that improve customer engagement and reduce the overall cost of delivering an exceptional customer experience.
Leave a CommentHealth Reform has tasked medical providers to rethink how to provide accessible, high-quality care more efficiently and cost effectively. Improving patient-provider communications is one important part of the equation. However, distributed healthcare organizations such as hospitals, medical school campuses, pharmaceutical companies and health plans may find it difficult to make their outdated and disparate array of communications technologies work together to effectively achieve their goals.
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Enghouse Interactive has partnered with ContactBabel to bring you the 2013 ContactBabel Decision Makers’ Guide. The following is an excerpt from the Guide discussing Multimedia Management and the Universal Queue.
One CommentContactBabel has released their US Contact Center Decision-Makers’ Guide (2013 – 6th edition) studying the performance, operations, technology and HR aspects of US contact center…
One CommentA contact center with seasonality is characterized by large influxes of customer interactions that correspond to annual events, such as the holiday season, sporting events, vacation season, hurricane season or back to school. Seasonality can also be a planned event such as liquidation sales, conferences or seminars. Enghouse Interactive can help seasonality contact centers problems with solutions designed to help deliver exceptional customer service during peak times.
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