Tag Archives: contact center solution

Rectify your call scripting mistakes in real time to improve performance

The use of scripts in the contact centre can bring businesses many benefits, reducing agent training time and helping eliminate errors and compliance issues; supporting better customer engagement while promoting consistency in customer service.  Yet, there are also many pitfalls in rolling out a call scripting strategy. And where businesses do get things wrong, they [...]

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The Latest Conference Buzz

After attending IQPC’s Call Center Week and ICMI’s Contact Center Demo & Conference, the resounding message is clear, “above all else, the customer experience reigns supreme.” The magnitude and significance of customer experience was reiterated in a multitude of ways at both events—keynote speakers evangelized it, session leaders focused on it, and contact-center professionals shared [...]

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Businesses Are Failing to Measure or Monitor Customer Service Quality – Make sure you’re not one of them!

Our latest new survey from Enghouse Interactive polling the views of more than 200 senior employees in UK organisations reveals that many businesses are struggling to define quality customer service delivery, and thanks to cost and integration challenges, often failing to implement the necessary recording, monitoring and analytics tools to deliver it. Research highlights lack [...]

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Showcasing Successful Partnerships

This week the Enghouse Interactive team is attending the Microsoft Worldwide Partner Conference in Washington, D.C. Our team is turning up the tunes and will be promoting a strong playlist of partner successes and product demos. Visit booth 221 at WPC to join the “Enghouse Party” throughout the show.

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Partners Can Take a SIP of Call Recording on Cisco

Hey Cisco partners! Did you know that the Enghouse Interactive Call Recording product is included in Cisco’s Solution Incentive Program (SIP)? The Solution Incentive Program offers qualified resellers the opportunity to take advantage of special pricing when selling solutions that integrate partner offerings, like Enghouse Interactive Call Recording, with Cisco technology. This could be the [...]

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Alternative Contact Center Models

Enghouse Interactive has partnered with ContactBabel to bring you the 2013 ContactBabel Decision Makers’ Guide. The following is an excerpt from the Guide discussing Alternative Contact Center Models.

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Join Us at the 2013 Mitel Business Partner Conference

Our bags are packed and we’re getting excited about meeting people at the 2013 Mitel Business Partner Conference in Florida. Meet with Enghouse Interactive & Win! Visit the Enghouse Interactive team in booth #311 to learn more about our interaction management solutions for Mitel and how you can partner with Enghouse Interactive for success. We’re giving away [...]

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Bring Your Antiquated IVR Into the 21st Century

Bring Your Antiquated IVR Into the 21st Century

Enghouse Interactive Communications Portal v9.0 (formerly Syntellect Communications Portal / Envox Communications Development Platform) is a continuing evolution of the customer self-service experience. The latest release of this industry-leading IVR platform offers new features and improved performance and density, empowering organizations to create dynamic and flexible automated voice solutions that improve customer engagement and reduce the overall cost of delivering an exceptional customer experience.

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Enghouse Interactive Communications Portal v9 Released

Enghouse Interactive announced today the release of Communications Portal v9.0 (formerly Syntellect Communications Portal / Envox Communications Development Platform). A continuing evolution of the customer self-service experience, the latest release of this industry-leading IVR platform offers new features and improved performance and density, empowering organizations to create dynamic and flexible automated voice solutions that improve customer engagement and reduce the overall cost of delivering an exceptional customer experience.

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Improve Patient Interactions and Optimize Resources

Health Reform has tasked medical providers to rethink how to provide accessible, high-quality care more efficiently and cost effectively. Improving patient-provider communications is one important part of the equation. However, distributed healthcare organizations such as hospitals, medical school campuses, pharmaceutical companies and health plans may find it difficult to make their outdated and disparate array of communications technologies work together to effectively achieve their goals.

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