Tag Archives: contact center solutions

How are credit unions increasing customer loyalty in 2015?

Banking and financial services customers expect an omni-channel, personalized and proactive customer experience. Credit Unions, as member-driven organizations, are inherently early adopters of technology that enables great customer communications; they are pioneers when it comes to managing service and engagement. Omni-channel contact centers are prevalent among credit unions as their members embrace the ability to interact [...]

Continue Reading

A Quick Glance Back at 2014

It’s finally that fun time where we all get the opportunity to reflect on the past year (and marvel at how quickly it manages to fly by!)—accomplishments, trying times, and everything in between. Your contact center year-in-review, rewind, look back, or however you choose to refer to it is just as vitally important. After all, [...]

Continue Reading

Improve Productivity with IP Paging for Avaya CS 1000

Do you have the ability to broadcast messages to all of the telephones in your company, within your work site, or to specific departments? Can you leverage your IP phones for audio warnings in an emergency? Do your operators need to contact employees who don’t have a fixed phone or location? Whether you’re working in [...]

Continue Reading

Alternative Contact Center Models

Enghouse Interactive has partnered with ContactBabel to bring you the 2013 ContactBabel Decision Makers’ Guide. The following is an excerpt from the Guide discussing Alternative Contact Center Models.

Continue Reading

Join Us at the 2013 Mitel Business Partner Conference

Our bags are packed and we’re getting excited about meeting people at the 2013 Mitel Business Partner Conference in Florida. Meet with Enghouse Interactive & Win! Visit the Enghouse Interactive team in booth #311 to learn more about our interaction management solutions for Mitel and how you can partner with Enghouse Interactive for success. We’re giving away [...]

Continue Reading

Enghouse Interactive Communications Portal v9 Released

Enghouse Interactive announced today the release of Communications Portal v9.0 (formerly Syntellect Communications Portal / Envox Communications Development Platform). A continuing evolution of the customer self-service experience, the latest release of this industry-leading IVR platform offers new features and improved performance and density, empowering organizations to create dynamic and flexible automated voice solutions that improve customer engagement and reduce the overall cost of delivering an exceptional customer experience.

Continue Reading

Download the 2013 ContactBabel Decision Makers’ Guide

ContactBabel has released their US Contact Center Decision-Makers’ Guide (2013 – 6th edition) studying the performance, operations, technology and HR aspects of US contact center operations. Using random industry samples, a detailed structured questionnaire was given to 205 contact center managers and directors between January and February 2013. Results were analyzed in March and April 2013 in [...]

Continue Reading

Exceed Customer Expectations by Providing Their Preferred Choice of Communication (VIDEO)

Exceeding customer expectations should be a primary objective for any organization. Enghouse Interactive helps you achieve this by delivering an unmatched customer experience through our industry-leading interaction management solutions. A core focus is on providing your customers with their preferred choice of communication through IVR, Voice, Email, Text, Fax, Web and Social Media. Watch the [...]

Continue Reading

Enghouse Interactive Wins “Innovator of the Year – Large Company”

Today, Enghouse Interactive announced that it has won the “Innovator of the Year – Large Company” award for the 2012 Arizona Governor’s Celebration of Innovation Awards (GCOI). The GCOI is the Arizona Technology Council’s annual awards gala held in partnership with the Arizona Commerce Authority that honors technology leaders and innovators from across the state. [...]

Continue Reading

Analyst Perspective: Ventana Research

Richard Snow, VP and Research Director of Ventana Research, has posted two blog entries about Enghouse Interactive in the last few months. The first post, “Enghouse Expands Its Portfolio of Contact Center Vendors” discusses the hosted and premise-based contact center offerings from Enghouse Interactive. He concludes the article, saying: Enghouse Interactive is company to watch, [...]

Continue Reading