Tag Archives: contact center technology

Conversations with Contact Centers—Browser Based Agent

Hi, David Colliver again.  Happy New Year to you.  Here is my second blog post in my three month series entitled, “Conversations.”  My first post was published on the topic of outbound.  I will share with readers what I have heard in recent conversations with contact center, IT and customer service leaders, what they are [...]

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A Quick Glance Back at 2014

It’s finally that fun time where we all get the opportunity to reflect on the past year (and marvel at how quickly it manages to fly by!)—accomplishments, trying times, and everything in between. Your contact center year-in-review, rewind, look back, or however you choose to refer to it is just as vitally important. After all, [...]

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Alternative Contact Center Models

Enghouse Interactive has partnered with ContactBabel to bring you the 2013 ContactBabel Decision Makers’ Guide. The following is an excerpt from the Guide discussing Alternative Contact Center Models.

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Join Us at the 2013 Mitel Business Partner Conference

Our bags are packed and we’re getting excited about meeting people at the 2013 Mitel Business Partner Conference in Florida. Meet with Enghouse Interactive & Win! Visit the Enghouse Interactive team in booth #311 to learn more about our interaction management solutions for Mitel and how you can partner with Enghouse Interactive for success. We’re giving away [...]

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Bring Your Antiquated IVR Into the 21st Century

Bring Your Antiquated IVR Into the 21st Century

Enghouse Interactive Communications Portal v9.0 (formerly Syntellect Communications Portal / Envox Communications Development Platform) is a continuing evolution of the customer self-service experience. The latest release of this industry-leading IVR platform offers new features and improved performance and density, empowering organizations to create dynamic and flexible automated voice solutions that improve customer engagement and reduce the overall cost of delivering an exceptional customer experience.

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Enghouse Interactive Communications Portal v9 Released

Enghouse Interactive announced today the release of Communications Portal v9.0 (formerly Syntellect Communications Portal / Envox Communications Development Platform). A continuing evolution of the customer self-service experience, the latest release of this industry-leading IVR platform offers new features and improved performance and density, empowering organizations to create dynamic and flexible automated voice solutions that improve customer engagement and reduce the overall cost of delivering an exceptional customer experience.

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Improve Patient Interactions and Optimize Resources

Health Reform has tasked medical providers to rethink how to provide accessible, high-quality care more efficiently and cost effectively. Improving patient-provider communications is one important part of the equation. However, distributed healthcare organizations such as hospitals, medical school campuses, pharmaceutical companies and health plans may find it difficult to make their outdated and disparate array of communications technologies work together to effectively achieve their goals.

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Multimedia Management and the Universal Queue

Customer Communication Channels

Enghouse Interactive has partnered with ContactBabel to bring you the 2013 ContactBabel Decision Makers’ Guide. The following is an excerpt from the Guide discussing Multimedia Management and the Universal Queue.

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Next Generation of the Quality Management Suite

Today Enghouse Interactive announced the release of our next generation Quality Management Suite version 5.0. I wanted to take to the blogosphere to say a few words (okay, more than a few) that the usual press release format doesn’t really allow me to get away with. This release and the subsequent releases leading up to it has [...]

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Download the 2013 ContactBabel Decision Makers’ Guide

ContactBabel has released their US Contact Center Decision-Makers’ Guide (2013 – 6th edition) studying the performance, operations, technology and HR aspects of US contact center operations. Using random industry samples, a detailed structured questionnaire was given to 205 contact center managers and directors between January and February 2013. Results were analyzed in March and April 2013 in [...]

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