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Tag: contact centre

Why integrating your CRM and telephony system is essential for improving customer service

Consumers today expect a personalised service that recognises and values them, however they make contact. As part of this, they want organisations to use the…

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“Striking the Right Balance between Automated and Manned” – The Big Conundrum of Customer Service Today

Most businesses have accepted that digital customer service represents the way forward. It is happening, whether they like it or not.  What many organisations are…

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