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Tag: ContactBabel

First Impressions Count

At Enghouse Interactive, we believe that your operators and your telephone system act as the front door to your business. Often, a customer’s first impression of your organization is over the telephone. Which impressions are you leaving with your customers?

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Complimentary Guide to Cloud-Based Contact Center Solutions

If you are like most people, you’ve probably seen a lot written about the cloud-based contact centers lately, but still have many unanswered questions. That is why Enghouse Interactive has partnered with the industry experts at ContactBabel to bring you the brand new “Inner Circle Guide to Cloud-Based Contact Center Solutions” that takes a holistic view of cloud contact center ranging from basic terminology and ROI potential to practical implementation advice and more.

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Study Reinforces Benefits of Virtual and Cloud-Based Contact Centers

Improved queue handling, flexibility and functionality seen as drivers for needed technology upgrades. The latest research by contact center industry analysts at ContactBabel has confirmed that joining multi-site contact center operations together into a single ‘virtual’ contact center in the cloud has reduced queue times and problems associated by call spikes.

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Evolution of the Multi-Channel Contact Center

What is preventing your organization from making every interaction count? Enghouse Interactive is here to help!

Enghouse Interactive, premier provider of technology and expertise to maximize the value of every customer interaction, is pleased to offer you a complimentary white paper from ContactBabel about the evolution of the multi-channel contact center.

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