Exceeding customer expectations should be a primary objective for any organization. Enghouse Interactive helps you achieve this by delivering an unmatched customer experience through our industry-leading interaction management solutions. A core focus is on providing your customers with their preferred choice of communication through IVR, Voice, Email, Text, Fax, Web and Social Media. Watch the [...]
Enghouse Interactive raises health enterprises to new levels of communication and care with the most advanced all-IP contact center platform in the industry. Enghouse Interactive Contact Center: SP (formerly CosmoCom CosmoCall Universe) supports optimum care with a lower TCO and a more favorable ROI than any comparable system.
When you’re evaluating interaction management solutions, consider products that are highly regarded in the marketplace. In the past year, the Enghouse Interactive product portfolio has received multiple awards, including: 2012 Speech Technology Excellence Award: Enghouse Interactive Communications Portal 2012 IP Contact Center Pioneer Awards: Syntellect Customer Interaction Management (CIM), CosmoCom CosmoCall Universe, Zeacom Communications Center [...]
Today, Enghouse Interactive announced that three of its multi-channel contact center products have earned 2012 IP Contact Center Pioneer awards from TMC. The following Enghouse Interactive solutions earned IP Contact Center Pioneer awards: Syntellect Customer Interaction Management (CIM) 8.0 – an enterprise-class, multi-channel contact center solution for premise and virtual cloud deployments CosmoCom CosmoCall Universe [...]
Enghouse Interactive’s J.R. Sloan was recently published in CRN Magazine. His article, “How to Sell a Customer Self-Service Solution,” offers solution providers tips on what to consider in order to successfully sell self-service / IVR solutions.
Today, we announced in a press release that our products have won in multiple categories of the Customer Interaction Solutions Magazine 2011 Product of the Year Awards. The awards publicly recognize Enghouse Interactive’s leadership in the areas of premise- and cloud-based contact center, call recording, unified communications and collaboration solutions. “We selected Enghouse Interactive products [...]
With more than 40 million subscribers on its GSM network, Smart Communications, Inc. (SMART) is the Philippines’ leading wireless service provider. SMART fully upgraded their 1,200 seat multi-site customer contact center from a collection of legacy technologies that were no longer meeting their business needs to a CosmoCom-powered next generation contact center solution delivered by ePLDT – Unified Contact Center Plus (UCCP).
Australia-based Mobile Support Leader Improves Agent Productivity by 300% While Reducing Costs Today, CosmoCom announced that Sydney-based Mobile Mentor has deployed the CosmoCall Universe virtual contact center suite to support their rapid growth as a leading provider of mobile phone customer support and mentoring. Mobile Mentor knew that supporting the growth of the mobile industry [...]