Tag Archives: CosmoCall Universe

Exceed Customer Expectations by Providing Their Preferred Choice of Communication (VIDEO)

Exceeding customer expectations should be a primary objective for any organization. Enghouse Interactive helps you achieve this by delivering an unmatched customer experience through our industry-leading interaction management solutions. A core focus is on providing your customers with their preferred choice of communication through IVR, Voice, Email, Text, Fax, Web and Social Media. Watch the [...]

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Contact Center: SP – The Prescription for Effective Healthcare Communications

Enghouse Interactive raises health enterprises to new levels of communication and care with the most advanced all-IP contact center platform in the industry. Enghouse Interactive Contact Center: SP (formerly CosmoCom CosmoCall Universe) supports optimum care with a lower TCO and a more favorable ROI than any comparable system.

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Award-Winning Interaction Management Solutions

When you’re evaluating interaction management solutions, consider products that are highly regarded in the marketplace. In the past year, the Enghouse Interactive product portfolio has received multiple awards, including: 2012 Speech Technology Excellence Award: Enghouse Interactive Communications Portal 2012 IP Contact Center Pioneer Awards: Syntellect Customer Interaction Management (CIM), CosmoCom CosmoCall Universe, Zeacom Communications Center [...]

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Enghouse Interactive Recognized as IP Contact Center Pioneer

Today, Enghouse Interactive announced that three of its multi-channel contact center products have earned 2012 IP Contact Center Pioneer awards from TMC. The following Enghouse Interactive solutions earned IP Contact Center Pioneer awards: Syntellect Customer Interaction Management (CIM) 8.0 – an enterprise-class, multi-channel contact center solution for premise and virtual cloud deployments CosmoCom CosmoCall Universe [...]

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IVR Tips and Trends

J.R. Sloan, product director of portfolio management for Enghouse Interactive, was recently quoted in the article “IVR Tips and Trends” in the June 2012 issue of Customer Interaction Solutions.

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How to Sell a Customer Self-Service Solution

Enghouse Interactive’s J.R. Sloan was recently published in CRN Magazine. His article, “How to Sell a Customer Self-Service Solution,” offers solution providers tips on what to consider in order to successfully sell self-service / IVR solutions.

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The Rise of Customer Self-Service

Enghouse Interactive’s J.R. Sloan was recently published on CMS Wire. His article, “The Rise of Customer Self-Service,” discusses some of the pitfalls and opportunities in creating a self-service strategy.

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Enghouse Interactive Products Feel the Love

Today, we announced in a press release that our products have won in multiple categories of the Customer Interaction Solutions Magazine 2011 Product of the Year Awards. The awards publicly recognize Enghouse Interactive’s leadership in the areas of premise- and cloud-based contact center, call recording, unified communications and collaboration solutions. “We selected Enghouse Interactive products [...]

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Smart Communications Unifies Operations with a Multi-Site Hosted Contact Center

With more than 40 million subscribers on its GSM network, Smart Communications, Inc. (SMART) is the Philippines’ leading wireless service provider. SMART fully upgraded their 1,200 seat multi-site customer contact center from a collection of legacy technologies that were no longer meeting their business needs to a CosmoCom-powered next generation contact center solution delivered by ePLDT – Unified Contact Center Plus (UCCP).

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Mobile Mentor Deploys CosmoCall Universe

Australia-based Mobile Support Leader Improves Agent Productivity by 300% While Reducing Costs Today, CosmoCom announced that Sydney-based Mobile Mentor has deployed the CosmoCall Universe virtual contact center suite to support their rapid growth as a leading provider of mobile phone customer support and mentoring. Mobile Mentor knew that supporting the growth of the mobile industry [...]

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