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Tag: CosmoCom

Improve Patient Interactions and Optimize Resources

Health Reform has tasked medical providers to rethink how to provide accessible, high-quality care more efficiently and cost effectively. Improving patient-provider communications is one important part of the equation. However, distributed healthcare organizations such as hospitals, medical school campuses, pharmaceutical companies and health plans may find it difficult to make their outdated and disparate array of communications technologies work together to effectively achieve their goals.

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Contact Center: SP – The Prescription for Effective Healthcare Communications

Enghouse Interactive raises health enterprises to new levels of communication and care with the most advanced all-IP contact center platform in the industry. Enghouse Interactive Contact Center: SP (formerly CosmoCom CosmoCall Universe) supports optimum care with a lower TCO and a more favorable ROI than any comparable system.

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Making the Case for Home Agents

Over the past few years, there has been a lot of discussion around home-based agents and the trend of “homeshoring.” For many good reasons–like cost savings and environmental conservation–these concepts are gaining traction within many companies. Several of our customers, not to mention a number of Enghouse Interactive employees, have been part of the virtual workforce for years. Here are a few benefits that we have observed:

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Smart Communications Unifies Operations with a Multi-Site Hosted Contact Center

With more than 40 million subscribers on its GSM network, Smart Communications, Inc. (SMART) is the Philippines’ leading wireless service provider. SMART fully upgraded their 1,200 seat multi-site customer contact center from a collection of legacy technologies that were no longer meeting their business needs to a CosmoCom-powered next generation contact center solution delivered by ePLDT – Unified Contact Center Plus (UCCP).

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