Health Reform has tasked medical providers to rethink how to provide accessible, high-quality care more efficiently and cost effectively. Improving patient-provider communications is one important part of the equation. However, distributed healthcare organizations such as hospitals, medical school campuses, pharmaceutical companies and health plans may find it difficult to make their outdated and disparate array of communications technologies work together to effectively achieve their goals.
Exceeding customer expectations should be a primary objective for any organization. Enghouse Interactive helps you achieve this by delivering an unmatched customer experience through our industry-leading interaction management solutions. A core focus is on providing your customers with their preferred choice of communication through IVR, Voice, Email, Text, Fax, Web and Social Media. Watch the [...]
Enghouse Interactive raises health enterprises to new levels of communication and care with the most advanced all-IP contact center platform in the industry. Enghouse Interactive Contact Center: SP (formerly CosmoCom CosmoCall Universe) supports optimum care with a lower TCO and a more favorable ROI than any comparable system.
Please forgive the play on words, but if I captured your attention with my underwhelming title, then “mission accomplished.” Server virtualization technologies continue to be a major trend in enterprise IT and the benefits extend to interaction management and the contact center. The key value propositions for server virtualization are increased utilization of hardware resources, [...]
Over the past few years, there has been a lot of discussion around home-based agents and the trend of “homeshoring.” For many good reasons–like cost savings and environmental conservation–these concepts are gaining traction within many companies. Several of our customers, not to mention a number of Enghouse Interactive employees, have been part of the virtual workforce for years. Here are a few benefits that we have observed:
Today, CosmoCom announced in a press release that Sensée, the leading UK-based provider of home working strategies for the contact centre market, has selected CosmoCom to power their fully outsourced and homeworking-on-demand services, and to provide an exceptional customer experience. CosmoCom technology extends Sensée’s innovative homeworking-on demand service while providing their clients with greater flexibility and functionality. [...]
With more than 40 million subscribers on its GSM network, Smart Communications, Inc. (SMART) is the Philippines’ leading wireless service provider. SMART fully upgraded their 1,200 seat multi-site customer contact center from a collection of legacy technologies that were no longer meeting their business needs to a CosmoCom-powered next generation contact center solution delivered by ePLDT – Unified Contact Center Plus (UCCP).
Are you beginning to plan a multi-site contact center deployment or considering implementing a virtual contact center for your business? We have published two free online Web events that may help you with your planning processes: “Best Practices for Planning a Multi-Site Call Center Deployment” provides insights into the benefits of virtual solutions in multi-site [...]
Air Products Medical division helps improve the quality of life of some 325,000 respiratory patients worldwide. They chose BT NGCC as their global contact center platform for new projects or when existing solutions reach end of life. In Germany alone, legacy phone systems made it difficult and expensive to meet demands and they had no [...]
In a press release today, CosmoCom announced that Hong Kong Broadband Network Limited (HKBN) has been utilizing the CosmoCall Universe all-in-one virtual contact center suite for their broadband subscriber customer service. The Customer Engagement team at HKBN offers a one-stop solution for customers, from telemarketing to handling billing and technical inquiries. CosmoCom’s advanced skills-based routing [...]