Having been involved with the CTI software industry over the last 25 years, I’ve seen a lot of changes for better and worse. Of course starting my career in the mid-80s meant that not only were the shoulder-pads big, the computers and telephone systems were too! My colleagues and I would spend many hours locked [...]
Today, Syntellect announced a strategic CTI partnership with Oracle, the world’s most complete open, and integrated business software and hardware systems provider. The partnership will focus on each organization’s strengths, further establishing CT Connect as a proven, robust, and certified CTI solution for the Oracle E-Business Suite.
Today, Syntellect announced the establishment of a strategic CTI for CRM partnership with MicroAutomation, a leading systems integrator of contact center automation solutions. Beginning with new and existing deployments of Syntellect’s CT Connect for Siebel, the engagement will focus on each organization’s strengths and further establish CT Connect as the CTI solution of choice for [...]
CT Connect as Low as $50/Per Seat… Unlimited License Pricing… Free Adapters For Salesforce.com and Siebel… Subscription Pricing Starting at $12 Per Month… Syntellect CT Connect is the industry-leading solution that has CTI-enabled more than one million agent seats worldwide. Now, with promotional server-based pricing, you can add CTI funtionality to your computer-telephony infrastructure, including [...]
MicroAutomation chose Syntellect CT Connect to create CTI-based solutions for a wide range of customers. CT Connect is standards-based CTI software that enables their developers to easily communicate with over 30 different traditional and IP PBX models from leading vendors such as Avaya, Cisco, Nortel, Rockwell, Siemens and more. Today, millions of people throughout North [...]
What do CTI, SIP, and Apple iPad have in common? Download Syntellect’s FREE whitepaper, “CTI’s Play in the SIP World” for a chance to win an Apple iPad. The free whitepaper, “CTI’s Play in the SIP World,” outlines findings based on first-hand experiences, deployments in SIP environments, and input by technology experts and analysts. Take [...]
Cincom standardized on CT Connect to add CTI capabilities to their Synchrony contact center solutions. A contact center solution designed to optimize customer interactions and agent productivity, Cincom Synchrony empowers clients to outperform their competition by giving them the ability to increase revenue, control cost, minimize risk, and achieve rapid ROI. Even though Synchrony had been [...]
Syntellect has published an informative whitepaper, “Removing Your Fear of CTI for Salesforce.com,” download it today. Consumer advocates in the telephony arena all agree that Computer Telephony Integration (CTI) enables a better caller experience for your customers. It improves customer service, reduces customer frustration, and improves your own bottom line. Syntellect’s free whitepaper discusses how [...]
Today, Syntellect announced the release of Syntellect CT Connect version 7.6. The release, developed in close cooperation with Syntellect’s customers and partners, adds additional PBX switch support while also including new releases of previously supported PBXs. Added and updated switches include: ShoreTel Voice Switch Family Mitel Communications Director and Mitel 3300 ICP Alcatel OmniPCX Enterprise [...]
One major utility in southern California provides gas and electric services to over two million customers. They operate a 200 agent contact center to handle all customer inquiries ranging from billing questions to outage reporting. As the utility grew, so did the number of calls these agents were charged with handling. Rather than incur additional [...]
Recent Comments