With 200 employees, a leading healthcare company implemented Enghouse Interactive’s inbound support call solutions which lead to reduced costs, increased revenue, and an improved CSAT…
Leave a CommentTag: customer service
According to a recent study by researchers at Oxford University and Deloitte, about 35% of current jobs in the UK are at high risk of…
Leave a CommentOur previous blog post provided two of the four best practices for peak-volume customer experience management where we explained that when customer complaints, questions or…
Leave a CommentMore than a third of Americans (37%) admit that they’d rather eat year-old fruitcake than contact a customer service department. But times when customer complaints,…
Leave a CommentAfter attending IQPC’s Call Center Week and ICMI’s Contact Center Demo & Conference, the resounding message is clear, “above all else, the customer experience reigns…
Leave a CommentSelf-service channels, namely interactive voice response (IVR), have revolutionized the contact center world by allowing consumers to quickly resolve basic inquiries on their own. This…
Leave a CommentWith Black Friday around the corner, the holiday shopping frenzy is almost upon us. If 2013 is any indication of things to come, mobile shopping taking…
Leave a CommentThe Enghouse Interactive team is busy preparing for a spooktacular Halloween. Hopefully your organization has some ghostly good times on the horizon as well. In…
Leave a CommentAt Enghouse Interactive, we believe that your operators and your telephone system act as the front door to your business. Often, a customer’s first impression of your organization is over the telephone. Which impressions are you leaving with your customers?
Leave a Comment