This year, thanks to the coronavirus pandemic, Black Friday is likely to be very different. Obviously, the biggest change is that more than ever it…
Comments closedTag: customer service
AI Makes It Possible (Blog Series) Key Learnings from Kate Leggett and Steve Nattress Access the On-Demand Webinar Playback of “How AI-Enabled Super-Agents Improve CX”…
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AI Makes It Possible (Blog Series) Constant Learning Improves AI Recommendations Access the On-Demand Webinar Playback of “How AI-Enabled Super-Agents Improve CX” with Kate Leggett,…
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Pandemic lockdowns forced many companies to quickly switch their customer service teams to work remotely, with very little advanced warning. While most organisations managed the…
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AI Makes It Possible (Blog Series) Access the On-Demand Webinar Playback of “How AI-Enabled Super-Agents Improve CX” with Kate Legget, Vice President and Principal Analyst Service Application…
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Everyone has felt the immediate impact of COVID-19, including those that work in customer experience. However, at the same time the sector is transforming due…
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If customer experience management is about anything, it could be described as a determined effort to follow through on the brand promise. In other words,…
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2020 has been a year of unparalleled upheaval and disruption, due to COVID-19. The impacts have been far-reaching, with companies’ ability to deliver customer experience…
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It’s Not an Option – It’s Expected (Blog Series) Access the on-demand playback of our recent webinar “When, How and Why Customers Self-Help” with Steve Morrell, Managing…
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It’s Not an Option – It’s Expected (Blog Series) Register for our upcoming webinar “When, How and Why Customers Self-Help” with Steve Morrell, Managing Director and Principal Analyst…
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