Tag Archives: Datapulse

EMEA Partner Programme – Investing in Our Partners. Are you one of them?

As an organisation, Enghouse Interactive is continuously growing, acquiring and being innovative with our solutions, therefore we need partners that follow the same strategy and path. This week we were pleased to announce the official launch of our new EMEA Partner Programme. The programme comprises a select group of Enghouse Interactive partners, who buy-in to the company’s strategic vision [...]

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Enghouse Interactive Products are Virtually Ready

Please forgive the play on words, but if I captured your attention with my underwhelming title, then “mission accomplished.” Server virtualization technologies continue to be a major trend in enterprise IT and the benefits extend to interaction management and the contact center. The key value propositions for server virtualization are increased utilization of hardware resources, [...]

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Visit Datapulse at the IAUG Global Conference

We will be showcasing the Datapulse product line at the IAUG Global Conference May 22-26 at Caesars Palace in Las Vegas, NV. Visit us at booth #238 to view the latest in collaboration applications, including: Intuition – advanced operator consoles that include an integrated directory and live presence status Progression – IP phone applications including [...]

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Datapulse Call Recording Delivers Support for Microsoft Lync Server 2010

Today, Datapulse announced the availability of Datapulse Call Recording version 4.0, which includes expanded support for Microsoft Lync Server 2010. The latest release of Datapulse Call Recording provides enterprises with greater functionality to manage and deliver excellent customer service. Managers now have the tools to improve customer service, aid in staff training, and support dispute [...]

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German Language Version of Intuition Enterprise Now Available

Today, Datapulse announced the immediate availability of the German language version of Intuition Enterprise, enabling partners to provide German speaking organizations with a unique suite of interaction management applications. The Intuition Enterprise portfolio of solutions includes operator consoles, contact center, self-service technology, presence integration, and call recording. The solution manages all interactions from phone calls [...]

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Partner Community Council Spring Conference

Will you be attending the Partner Community Council Spring Conference in Greenville, South Carolina? Be sure to say hello to the Datapulse staff while you are at the event! Each quarter, over 300 members come together with Avaya for interactive sessions, committee meetings, and presentations on Avaya products, services, training, and operations. The event will [...]

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Datapulse Intuition Enterprise for Microsoft Lync

Today, Datapulse announced the launch of Intuition Enterprise  for Microsoft Lync. Datapulse, a Microsoft Gold Certified Partner, produces the Intuition Enterprise solution, a suite of interaction management solutions that fully integrate with the new Microsoft Lync platform. Intuition Enterprise is a portfolio of solutions that includes attendant operator consoles, contact center, presence integration, and call [...]

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Unleash Your Customer Service Potential

Today, Datapulse, an Avaya Platinum DevConnect partner, launched Intuition X, a new SIP operator console that integrates with the Avaya Communication Manager to aid businesses in enhancing their customers’ experience. Designed to optimize business communications and provide a more personal touch in call handling. Intuition X delivers value-added functionality while allowing companies to leverage their [...]

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Case Study: Greater Glasgow and Clyde NHS Board

NHS Greater Glasgow and Clyde (NHSGGC) is a NHS Board in West central Scotland that is responsible for the strategic planning of health services and development of improvement measures for the Greater Glasgow and Clyde communities. Covering a population of over one million people, NHSGGC is headquartered in Glasgow and employs over 3,500 staff. Operating on [...]

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