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Tag: Dr Nicola J. Millard

The times they are a changing: how customers and agents are responding to the pandemic one year on

The times they are a changing: how customers and agents are responding to the pandemic one year on

Published March 19, 2021 by Helen Billingham

By Dr Nicola J. Millard, Principal Innovation Partner at BT. “The times they are a changing”…according to Bob Dylan anyway. It is fair to say…

Continue readingThe times they are a changing: how customers and agents are responding to the pandemic one year on
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