In an effort to optimize the customer experience, Metro Bank chose to implement Syntellect Communications Portal (SCP) as their interactive voice response (IVR) platform. As a start-up organization, Metro Bank sought a solution that supports strong authentication technologies, and that would flexibly scale with their business needs.
Customer retention is a top priority in today’s competitive banking industry. Gorham Savings in Gorham, Maine wanted to maintain a strong relationship with their customers by giving them access to both automated information and live agents in a timely manner. The bank had an outdated Interactive Voice Response (IVR) system that could not keep up [...]
Anheuser-Busch Employees’ Credit Union’s (ABECU) primary goal is to help their members achieve financial success. To help members meet this goal, ABECU sought better options for member communications using state-of-the-art technology. ABECU wanted to work with a vendor that was dedicated to maintaining a software-centric architecture using open, industry standard software and hardware. “We needed [...]
Evergreen Professional Recoveries implemented call recording software on their Inter-Tel 5000 system to improve customer service and to reduce disputes and legal liability. “Call recording has headed off at least two frivolous lawsuits in the past three months, which would have cost us at least $10,000 in fees,” said Ken Ross, CEO, Evergreen Professional Recoveries. [...]
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