Air Products Medical division helps improve the quality of life of some 325,000 respiratory patients worldwide. They chose BT NGCC as their global contact center platform for new projects or when existing solutions reach end of life. In Germany alone, legacy phone systems made it difficult and expensive to meet demands and they had no [...]
Today, Arc Solutions and EXTENSION, INC. announced in a press release that they have been selected by Heritage Valley Health System, a progressive community-based health provider, to deliver an integrated communications solution. Arc Premium Healthcare Powered by EXTENSION, enables Heritage Valley to provide efficient communications and information seamlessly across its multiple facilities. Comprised of two hospitals [...]
University Physicians covers the clinical needs of the University of Mississippi Medical Center. Several call centers are employed to facilitate calls from physicians, patients, and nurses, coordinating schedules, referrals, and medical consultations. Calls are recorded for liability purposes, documenting consultations and insuring that patients receive proper information on topics ranging from billing information to appointment [...]
NHS Greater Glasgow and Clyde (NHSGGC) is a NHS Board in West central Scotland that is responsible for the strategic planning of health services and development of improvement measures for the Greater Glasgow and Clyde communities. Covering a population of over one million people, NHSGGC is headquartered in Glasgow and employs over 3,500 staff. Operating on [...]
Upstate New York Transplant Services (UNYTS) is one of the leading organ procurement organizations in the United States. Headquartered in Buffalo, NY, UNYTS is the only procurement organization nationwide to house blood donation, laboratory services and organ, tissue, and eye procurement in one location. Approximately 1,200 calls are fielded annually by the UNYTS call center. [...]
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