It was a busy week last week for Enghouse Interactive, and we wanted to share with you some of the exciting news highlights with you: Telecom Reseller: Bruce Sherman, quality management product manager for Enghouse Interactive, participated in a podcast to discuss the new features of version 5.0 of the Enghouse Interactive Quality Management Suite. [...]
ContactBabel has released their US Contact Center Decision-Makers’ Guide (2013 – 6th edition) studying the performance, operations, technology and HR aspects of US contact center operations. Using random industry samples, a detailed structured questionnaire was given to 205 contact center managers and directors between January and February 2013. Results were analyzed in March and April 2013 in [...]
Exceeding customer expectations should be a primary objective for any organization. Enghouse Interactive helps you achieve this by delivering an unmatched customer experience through our industry-leading interaction management solutions. A core focus is on providing your customers with their preferred choice of communication through IVR, Voice, Email, Text, Fax, Web and Social Media. Watch the [...]
Previously, I posted the article “Are Smaller Companies Exposed from a Lack of Call Recording?” The following is part two, discussing how smaller businesses may benefit from adding call recording capabilities. Improve Training & Customer Service Delivery Beyond minimizing vulnerabilities, call recording can and should be a tool to improve the quality of customer interactions. [...]
Enghouse Interactive raises health enterprises to new levels of communication and care with the most advanced all-IP contact center platform in the industry. Enghouse Interactive Contact Center: SP (formerly CosmoCom CosmoCall Universe) supports optimum care with a lower TCO and a more favorable ROI than any comparable system.
Today, Enghouse Interactive unveiled the newest version of its professional attendant operator console, Arc Pro Attendant Console version 6. Boasting a range of new capabilities, Arc Pro delivers enterprise-level scalability, enhanced virtualization support, improved ease-of-use, and updated industry compatibility. With Arc Pro, companies can boost efficiency and productivity while helping operators provide a better customer experience.
Recently, Enghouse Interactive was honored with the “Innovator of the Year – Large Company” award for the 2012 Arizona Governor’s Celebration of Innovation Awards (GCOI). As a part of the awards ceremony, the following video was debuted. In the video, Enghouse Interactive’s Bruce Petillo and Jon Catlin provide an overview of how Enghouse Interactive’s contact [...]
When you’re evaluating interaction management solutions, consider products that are highly regarded in the marketplace. In the past year, the Enghouse Interactive product portfolio has received multiple awards, including: 2012 Speech Technology Excellence Award: Enghouse Interactive Communications Portal 2012 IP Contact Center Pioneer Awards: Syntellect Customer Interaction Management (CIM), CosmoCom CosmoCall Universe, Zeacom Communications Center [...]