Accurate, up-to-date knowledge is at the heart of delivering the highest levels of customer service. Giving your agents easy access to the right information when…
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This year, thanks to the coronavirus pandemic, Black Friday is likely to be very different. Obviously, the biggest change is that more than ever it…
Comments closedSafeharbor’s knowledge base platform to help The Arthritis Foundation significantly improve call center performance and customer satisfaction ratings. The Arthritis Foundation offers useful literature and…
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