Customer experience has never been more important. Customer service teams are under increased pressure to deliver the right answers to a growing volume of calls,…
Comments closedTag: Knowledge management
Accurate, up-to-date knowledge is at the heart of delivering the highest levels of customer service. Giving your agents easy access to the right information when…
Comments closedSafeharbor’s knowledge base platform to help The Arthritis Foundation significantly improve call center performance and customer satisfaction ratings. The Arthritis Foundation offers useful literature and…
Leave a CommentDid you know that 90% of customers are likely to tell their network about poor customer service? Today, customers want self-service to be quick, accurate,…
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