Enghouse Interactive

Enghouse Interactive, developer of the most comprehensive portfolio of interaction management solutions, announced the availability of Intuition Acclaim 5.2, the latest in the Datapulse line of leading console and directory applications for Avaya PBXs. The latest release adds direct IP connectivity for Avaya CS1000 plus a number of new and enhanced features, including click to dial and extended support for Microsoft Lync and other Microsoft products.

Enghouse Interactive, provider of the CallRex™ suite of IP call recording and contact center optimization solutions, announced the release of version 4.2 of CallRex Call Recording™ software. Features included in version 4.2 are focused on bringing enterprise-ready quality management solutions to companies using Microsoft Lync as their unified communications solution.

Here at Enghouse Interactive, we are proud of our colleagues and team members. Adam Gent, principle Microsoft consultant for Enghouse Interactive, was recently named a “Most Valuable Professional” by Microsoft. The Microsoft MVP Award Program recognizes professionals around the world for sharing “their deep knowledge, real-world experience, and impartial, objective feedback to help people enhance the way that they use technology.” In addition, MVPs are independent experts that are nominated by other Microsoft community members.

Today, Datapulse announced the availability of Datapulse Call Recording version 4.0, which includes expanded support for Microsoft Lync Server 2010. The latest release of Datapulse Call Recording provides enterprises with greater functionality to manage and deliver excellent customer service. Managers now have the tools to improve customer service, aid in staff training, and support dispute [...]

Have you taken a look at CallRex software lately? Earlier this year, Telrex released CallRex version 4.0. A major step forward for the CallRex product family, CallRex 4.0 delivers an improved user experience, streamlined administration, expanded technology support, and enhanced security.

Today, we announced expanded support for Microsoft Lync Server 2010. The release expands upon our long-established commitment to deliver contact center optimization solutions for Microsoft unified communications environments. Using our CallRex software, companies can take advantage of affordable call recording and workforce optimization solutions in a mixed PBX environment, while also realizing the benefits of [...]

Today, Datapulse announced the launch of Intuition Enterprise  for Microsoft Lync. Datapulse, a Microsoft Gold Certified Partner, produces the Intuition Enterprise solution, a suite of interaction management solutions that fully integrate with the new Microsoft Lync platform. Intuition Enterprise is a portfolio of solutions that includes attendant operator consoles, contact center, presence integration, and call [...]