Tag Archives: Microsoft Lync

3 Reasons Skype for Business is a Big Deal

3 Reasons Skype for Business is a Big Deal By: Enghouse Interactive VP Channel Sales, John De Los Reyes According to a study from Transparency Market Research, the global unified communications (UC) market is expected to reach nearly $62 billion by 2018, representing 16% year-over-year growth between now and then. A few months ago, Microsoft [...]

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Showcasing Successful Partnerships

This week the Enghouse Interactive team is attending the Microsoft Worldwide Partner Conference in Washington, D.C. Our team is turning up the tunes and will be promoting a strong playlist of partner successes and product demos. Visit booth 221 at WPC to join the “Enghouse Party” throughout the show.

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The changing face of the vendor-partner relationship

It all seemed so much easier for resellers in the early days of the contact centre market. With a focus on shifting boxes and marking up margins by a few percent, hey presto, you had a sustainable business model. Most vendor partner programmes were rudimentary at best. The main focus was on volume. Vendors concentrated [...]

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Integrating Contact Center Solutions with Microsoft Lync

Are you able to seamlessly integrate your third party solutions, like contact center and CRM software packages, with Microsoft Lync telephony features? Are you able to maximize your use of Microsoft Lync to help your organization deliver efficient and effective customer service? Would you like to enable features like screen pop, intelligent call routing, and [...]

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CallRex Call Recording Completes Qualification Testing for Microsoft Lync

Today, Enghouse Interactive announced the completion of testing by Microsoft Corp. to qualify CallRex Call Recording software on Microsoft Lync 2010. The Microsoft Lync ISV Qualification Program is a rigorous testing process for Independent Software Vendors developing solutions for use with Microsoft Lync 2010.

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Pure IP Operator Console Option for Avaya CS1000

Enghouse Interactive, developer of the most comprehensive portfolio of interaction management solutions, announced the availability of Intuition Acclaim 5.2, the latest in the Datapulse line of leading console and directory applications for Avaya PBXs. The latest release adds direct IP connectivity for Avaya CS1000 plus a number of new and enhanced features, including click to dial and extended support for Microsoft Lync and other Microsoft products.

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Announcing CallRex Call Recording Version 4.2

Enghouse Interactive, provider of the CallRex™ suite of IP call recording and contact center optimization solutions, announced the release of version 4.2 of CallRex Call Recording™ software. Features included in version 4.2 are focused on bringing enterprise-ready quality management solutions to companies using Microsoft Lync as their unified communications solution.

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Enghouse Interactive’s Adam Gent Named Microsoft “Most Valuable Professional”

Here at Enghouse Interactive, we are proud of our colleagues and team members. Adam Gent, principle Microsoft consultant for Enghouse Interactive, was recently named a “Most Valuable Professional” by Microsoft. The Microsoft MVP Award Program recognizes professionals around the world for sharing “their deep knowledge, real-world experience, and impartial, objective feedback to help people enhance the way that they use technology.” In addition, MVPs are independent experts that are nominated by other Microsoft community members.

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Datapulse Call Recording Delivers Support for Microsoft Lync Server 2010

Today, Datapulse announced the availability of Datapulse Call Recording version 4.0, which includes expanded support for Microsoft Lync Server 2010. The latest release of Datapulse Call Recording provides enterprises with greater functionality to manage and deliver excellent customer service. Managers now have the tools to improve customer service, aid in staff training, and support dispute [...]

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What Are You Waiting For?

Have you taken a look at CallRex software lately? Earlier this year, Telrex released CallRex version 4.0. A major step forward for the CallRex product family, CallRex 4.0 delivers an improved user experience, streamlined administration, expanded technology support, and enhanced security.

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